Job Title: Security Systems Technician
Location: Cleveland, OH
Silco Fire & Security isn’t just a company—it’s a mission. Every day, our team plays a vital role in protecting lives and property for over 45,000 businesses across Ohio, Kentucky and surrounding states. We design, install, maintain and monitor fire protection and security systems that keep people safe and businesses compliant.
As the market leader in the Midwest, Silco is a growing, family-owned company with over 400 employees working from our headquarters in Cincinnati and branches in Dayton, Columbus, Akron, Cleveland and Louisville. Recognized as a Top Workplace and named to the Inc. 5000 list of fastest-growing private companies, we have a long-standing track record of success and ambitious goals for the future.
Our impact extends beyond fire alarms and sprinklers—we provide peace of mind to the communities we serve. At Silco, you’re not just doing a job—you’re making a difference.

POSITION OVERVIEW:

We are currently seeking a skilled and experienced Security Systems Service Technician to join our dynamic team. The Security Systems Service Technician will be responsible for diagnosing, troubleshooting and repairing non-functional solutions, installing, programming or configuring, inspecting or provide general customer service on security systems including video, access control, intrusion detection, gates and other electronic security devices.

QUALIFICATIONS:

• Minimum of 2 years of experience in servicing, installation, maintenance, and repair of security systems, including video, access control, and intrusion detection systems.
• Proficiency in reading and interpreting technical drawings, schematics, and specifications.
• Excellent troubleshooting skills and the ability to diagnose and resolve complex technical issues efficiently.
• Strong attention to detail and a commitment to delivering high-quality workmanship and customer service.
• Excellent communication and interpersonal skills, with the ability to interact effectively with clients, colleagues, and vendors.
• Experienced in using Salesforce preferred
• Valid driver’s license and clean driving record.

• Installation:
• Install and configure security systems including video cameras, access control panels, intrusion detection sensors, gates and other electronic security devices, following manufacturer specifications and industry best practices.
• Programming:
• Program and customize security systems to meet the specific needs and requirements of our customers, including setting up user permissions, alarm thresholds, and notification preferences.
• Maintenance:
• Perform routine maintenance checks and inspections on security systems to ensure optimal performance and reliability, including, cleaning, testing, and replacing components as needed.
• Troubleshooting:
• Diagnose and troubleshoot issues with security systems, identifying root causes and implementing effective solutions to restore functionality and minimize downtime.
• Upgrades and Expansions:
• Assist customers with system upgrades, expansions, and enhancements, including adding new devices, integrating with the third-party systems, and implementing advanced features and functionalities.
• Customer Service:
• Provide exceptional customer service and technical support to our growing list of customers, including responding to service calls, addressing inquiries, and resolving issues in a timely and professional manner.
• Documentation:
• Maintain accurate records of installations, configurations, maintenance activities, and repairs performed on security systems, ensuring compliance with regulatory requirements and company standards.