JOB SUMMARY:

Delivers and refines an integrated and multi-modality Workplace Violence Prevention (WPV) Training Program for employees that is best-in-class for WPV prevention; managing aggressive behavior; recognizing & reporting workplace violence indicators; and mitigating risk factors by incorporating lessons learned from incidents and near misses into tailored prevention & response protocols. All training strategies and programs will be designed for the ultimate purpose of reducing the number of WPV incidents and their severity.

SKILLS/QUALIFICATIONS:

• Experience designing content/curriculum and delivering effective training instruction to a variety of audiences, developing viable training plans that result in optimal allocation of limited resources and strong interpersonal skills with the ability to collaborate effectively with multiple/diverse functional areas and multiple business unit leaders and stakeholders.
• Ability to work a flexible scheduling including off-shifts, weekends and holiday, as necessary.

• Delivers and refines an integrated and multi-modality performance-management training framework for delivery to all Public Safety Officers and security support staff to include, but not limited to new employee training, annual training, remedial/refresher training, new equipment training, and new policy/process training; selected caregiving teams with patient and public-facing interface; and other functional teams with touchpoints to safeguarding people, property, assets, and interests.
• Uses advanced knowledge of weapons (firearms, batons, handcuffs, and CEW (Taser)) to assist in analysis, design, development, and implementation of programs intended to equip public safety officers for duty.
• Uses program development best practices to design, develop, and implement public safety related training programs across a variety of training delivery platforms- in-person, virtual, computer-based training etc. These programs may include active shooter, verbal de-escalation, and workplace violence mitigation.
• Responsible for creating and distributing training materials such as manuals, job aids, checklists, response cards, job books, web-based instruction, etc., to contribute to consistent and repeatable service delivery by a highly trained, proficient, productive, safe, compliant, and effective public safety team. Responsible for delivering training on use of training materials.
• Workswithin a specified region to deliver training content, which may include hard-copy manuals, training aids, simulation software, computer-based training modules, and security awareness, training and education materials: Officer-level topics include but are not limited to customer service, post procedures, report writing, patrolling, managing aggressive behavior, policy application, emergency response, evidence handling and preservation. Leader-level topics including but not limited to organizational effectiveness and analysis, risk-based staffing, incident reporting, inquiries and investigations, performance management, technology integration, operational readiness, program integration, and leadership.
• Works with other members of the training team and training manager to develop, refine and deliver training program curriculum and modality readiness (web, in person, self-paced computer based learning, etc.).
• In conjunction with other key members of the Public Safety team, works from risk analyses, incident reports, investigations, root-cause analyses, survey data, and site visits to thoroughly understand the operating environment and to identify high payoff opportunities for both locally tailored and system-wide training. Liaises with other functional areas across the enterprise and recommends joint ventures that achieve synergy and improve security.
• Assists in the design and coordination of major training events such as active-shooter and security-related emergency response drills and exercises.
• Solicits and analyzes feedback to increase effectiveness of training through focus groups, subject matter experts, and other methodologies. Makes recommendations regarding the allocation of the organization’s resources and helps craft policies, procedures, and programs that improve the department’s performance in all key performance areas.
• Ensures compliance with federal and state security and risk regulations including DNV, CMS, HIPAA; other state laws related to workplace violence prevention; and peer/industry counterparts to identify and leverage best practices.
• Represents Security and Public Safety in a variety of situations. Fosters a culture of execution, accountability, and continuous improvement across the team. Collaborates congenially and contributes to a climate of cooperation across the department.