Description:
Knight Office Solutions (KOS) is searching for an Engineering Manager - Level III to join our Managed IT Services team. Your determination and organized approach will empower you to lead your team effectively and ensure we deliver legendary customer service. The primary objectives for this position are to collaborate with the VP of Technology and division managers on growth and strategic initiatives, ensure profitability, maintain high service quality, build strong relationships with colleagues and clients, engage in ongoing professional development, and uphold Knight Office Solution’s values and culture.

ABOUT US

Knight Office Solutions is an independent technology dealer representing some of the best names in imaging, workflow, and IT. We have been voted as a Top Place to Work in San Antonio for eleven years in a row.

• Collaborate with the VP of Technology/CIO and other managers to ensure your team can execute infrastructure designs before finalizing pricing and delivery for clients, onboarding, and projects, while managing daily team and project engineering tasks.
• Design, set up, and install Microsoft cloud infrastructure services; maintain and troubleshoot cloud-based servers, Microsoft SQL, and network services.
• Provide Level III support for NOC alerts, document resolutions, and escalate issues to senior leadership to maintain customer satisfaction.
• Lead an engineering team, ensuring timely and efficient project completion aligned with technology and customer needs.
• Work with the Managed Services leadership team on strategic growth and profitability.
• Stay updated on technology trends and provide technical documentation for research and support.