The job involves overseeing the operations and management of 6 self-catering properties, ensuring a high standard of service and guest satisfaction. Key responsibilities include managing bookings and reservations, coordinating cleaning and maintenance, handling guest inquiries and complaints, and managing budgets and finances. They also play a crucial role in maintaining the property’s upkeep, ensuring it meets hygiene and safety standards.

Key Responsibilities:

• Guest Management: Handling bookings, managing reservations, and ensuring smooth check-in and check-out processes.
• Property Maintenance: Supervising cleaning and maintenance staff, ensuring properties are well-maintained and meet hygiene standards.
• Customer Service: Addressing guest inquiries, resolving complaints, and providing a positive guest experience.
• Financial Management: Managing budgets, tracking expenses, and handling payments.
• Stock Management: Overseeing inventory of supplies and amenities, ensuring adequate stock levels.
• Compliance: Ensuring properties adhere to relevant health and safety regulations.
• Staff Supervision: May involve supervising cleaning staff, maintenance personnel.
• Marketing and Promotion: Promoting the properties and managing online listings.
• Reporting: Providing regular updates to property owners or management on occupancy rates, maintenance issues, and financial performance.
• Problem Solving: Addressing unexpected issues that may arise during a guest’s stay.

Skills and Experience:

• Strong customer service skills: Essential for interacting with guests and providing excellent service.
• Excellent communication and interpersonal skills: To effectively communicate with guests, staff, and other stakeholders.
• Organizational and time management skills: To manage multiple tasks and prioritize effectively.
• Problem-solving skills: To address issues and find solutions quickly.
• Financial management skills: To manage budgets and track expenses.
• Experience in hospitality or property management: Valuable for understanding the nuances of the role.
• Knowledge of health and safety regulations: Important for ensuring compliance.

In essence, the Self Catering Accommodation Manager is the key point of contact for both guests and property owners, ensuring the smooth and successful operation of the self-catering properties.
Job Types: Part-time, Permanent
Pay: From £20.00 per hour
Expected hours: 20 – 25 per week

Schedule:

• Day shift
• Flexitime

Work Location: In perso

• Guest Management: Handling bookings, managing reservations, and ensuring smooth check-in and check-out processes.
• Property Maintenance: Supervising cleaning and maintenance staff, ensuring properties are well-maintained and meet hygiene standards.
• Customer Service: Addressing guest inquiries, resolving complaints, and providing a positive guest experience.
• Financial Management: Managing budgets, tracking expenses, and handling payments.
• Stock Management: Overseeing inventory of supplies and amenities, ensuring adequate stock levels.
• Compliance: Ensuring properties adhere to relevant health and safety regulations.
• Staff Supervision: May involve supervising cleaning staff, maintenance personnel.
• Marketing and Promotion: Promoting the properties and managing online listings.
• Reporting: Providing regular updates to property owners or management on occupancy rates, maintenance issues, and financial performance.
• Problem Solving: Addressing unexpected issues that may arise during a guest’s stay