SELF SERVICE LEAD - CLIENT SERVICES (UK & INTL)

We are seeking a dynamic Client Services Lead to spearhead our Self-Serve business unit, supporting advertisers and agencies using our platform directly across the UK and International markets. This individual will play a pivotal role in driving adoption, optimization, and growth of programmatic revenue through our DSP, serving as both a strategic partner and technical consultant.
As a team lead, you’ll manage a small, high-performing group of client service specialists while also owning relationships with high-value self-serve clients. You’ll ensure platform adoption, campaign success, and client satisfaction through best-in-class support, insights, and training.

SKILLS AND REQUIREMENTS

• 5+ years of experience in programmatic advertising, preferably in a client-facing DSP environment (e.g., The Trade Desk, StackAdapt, Xandr).
• Proven track record of supporting or managing self-serve clients and growing programmatic revenue.
• Strong working knowledge of DSP campaign setup, pacing, targeting, reporting, and troubleshooting.
• Demonstrated leadership ability — either in team management or project ownership.
• Highly analytical with the ability to interpret performance data and recommend strategic actions.
• Excellent communication skills with the ability to simplify the complex and educate clients at all levels.
• Detail-oriented, solutions-driven, and thrives in a fast-moving environment.
• Comfortable engaging with both hands-on practitioners and senior-level stakeholders.

ABOUT US

Blis is the leading privacy-first, location-powered programmatic advertising partner. We deliver accurate targeting at scale without reliance on personal data, helping the world’s largest brands and media agencies drive key business outcomes through personalised and high-performing digital advertising.
Blis uses real-world and online data, as well as behaviour and lifestyle indicators, to profile and understand audiences better than anyone else. Using a global planning and measurement panel of 1.5 billion consented devices and taking an aggregated and anonymous approach to audience targeting, Blis reaches precise audiences at scale without reliance on personal data.
Established in the UK in 2004, Blis now operates in more than 40 offices across five continents. Working with the world’s largest and most customer-driven companies across all verticals including Unilever, Samsung, McDonald’s, HSBC, Mercedes Benz and Peugeot, as well as every major media agency, Blis reaches over a billion mobile devices a year.

• Lead the Client Services function for Self-Service, acting as the go-to expert on our DSP for internal teams and clients.
• Manage and coach a team of 2 direct reports, ensuring excellence in client support, campaign troubleshooting, and account growth.
• Plan Strategic initiatives to achieve Self Serve business goals, complementing the wider UK strategy.
• Own relationships with high-priority self-serve clients, including enterprise agencies and direct clients.
• Provide consultative onboarding, enablement, and advanced training to empower clients to succeed on our platform.
• Monitor campaign performance directly within Blis DSP and offer proactive insights and optimisation guidance.
• Partner with Sales, Product, Ops, and Insights teams to ensure smooth activation, measurement, and delivery.
• Champion the voice of the client within the organisation, identifying friction points and collaborating with Product to resolve.
• Lead Quarterly Business Reviews (QBRs), post-campaign analysis (PCAs), and strategic planning sessions with clients.
• Identify account expansion opportunities through deeper platform adoption, new feature usage, or cross-channel strategy support.
• Maintain a strong understanding of evolving programmatic trends including cookieless solutions, identity, and channel innovation (CTV, Audio, DOOH).
• Commitment to Blis’ Inclusion initiatives & 5 step sustainability plan.