Self Storage Assistant at Platinum Storage Group

Cedar Park, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

17.0

Posted On

25 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Administrative Duties, Light Maintenance, Answering Phones, Voicemail Management, Unit Selection Assistance, Lease Completion, Rent Collection, Safety Reporting, Problem Resolution, Security Checks, MS Office Suite, Written Communication, Verbal Communication

Industry

Real Estate

Description

Description Job Description for: Self Storage Assistant Reports to: District Manager SUMMARY/EXPECTATIONS Provides outstanding/knowledgeable customer service to all customers, including answering phones, returning customer voicemail messages, and greeting customers in the office as well as throughout the site while performing other duties. Performs administrative and light site maintenance duties as assigned by the District Manager or Senior Site Manager. ESSENTIAL FUNCTIONS • Take payments from customers • Greets walk-in customers in the office • Greets customers throughout the site/facility • Provides excellent customer service • Answers the phone and returns customer voicemail messages • Assists customers in choosing the appropriate size unit for the customers’ needs • Show sample size units to the customer • Show customers’ unit location at the site • Complete customer leases • Collect/enter customer rent payments • Report and/or correct safety concerns OTHER JOB FUNCTIONS – As assigned by the District Manager • Contribute to a positive work environment • Maintain a professional personal appearance • Clean and prepare vacant storage units for rent • Perform daily security check(s) of facility (lock check/audit) • Perform minor maintenance & custodial duties • Enforce rules governing the property • Effectively resolve customer/tenant problems • Complete and submit company forms and reports accurately and timely • Maintain clean, orderly office and restrooms • Stock merchandise (if applicable) • Perform other duties as assigned PHYSICAL REQUIRMENTS • Sit or stand for up to 8 hours per day • Ability to traverse entire property for audit, lock removal or tour purposes • Ability to bend, twist and lift • Ability to frequently lift or move up to 25 lbs. of pressure; occasionally lift or move up to 40 lbs. of pressure Requirements QUALIFICATIONS • Previous retail, support, or customer service experience • Computer experience (preferably MS Office suite) • Communicate effectively, both written and verbally (English) • Demonstrates high customer service standards • Pass a pre-employment drug screen and have acceptable results of a background check • Current valid driver’s license and auto insurance

Responsibilities

The Assistant provides outstanding and knowledgeable customer service by handling phone calls, responding to voicemails, greeting customers, assisting with unit selection, showing units, and completing lease paperwork. Essential functions also include taking payments, reporting safety concerns, and performing administrative and light site maintenance duties as directed.