Self Storage Assistant at Platinum Storage Group

Marlborough, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jul, 26

Salary

18.0

Posted On

09 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Administrative Support, Communication, Computer Literacy, MS Office Suite, Facility Maintenance, Conflict Resolution, Inventory Management, Record Keeping, Safety Compliance

Industry

Real Estate

Description

Description Self Storage Assistant This is a part-time role with a schedule of: Tuesdays - Saturdays 5 hours/day flexible between 8:30am and 5pm SUMMARY/EXPECTATIONS Provides outstanding/knowledgeable customer service to all customers, including answering phones, returning customer voicemail messages, and greeting customers in the office as well as throughout the site while performing other duties. Performs administrative and light site maintenance duties as assigned by the District Manager or Senior Site Manager. ESSENTIAL FUNCTIONS • Greets walk-in customers in the office • Greets customers throughout the site/facility • Provides excellent customer service • Answers the phone and returns customer voicemail messages • Assists customers in choosing the appropriate size unit for the customers’ needs • Show sample size units to the customer • Show customers’ unit location at the site • Complete customer leases • Collect/enter customer rent payments • Report and/or correct safety concerns OTHER JOB FUNCTIONS – As assigned by the District Manager • Contribute to a positive work environment • Maintain a professional personal appearance • Clean and prepare vacant storage units for rent • Perform daily security check(s) of facility (lock check/audit) • Perform minor maintenance & custodial duties • Enforce rules governing the property • Effectively resolve customer/tenant problems • Complete and submit company forms and reports accurately and timely • Maintain clean, orderly office and restrooms • Stock merchandise (if applicable) • Perform other duties as assigned PHYSICAL REQUIRMENTS • Sit or stand for up to 8 hours per day • Ability to traverse entire property for audit, lock removal or tour purposes • Ability to bend, twist and lift • Ability to frequently lift or move up to 25 lbs. of pressure; occasionally lift or move up to 40 lbs. of pressure Requirements QUALIFICATIONS • Previous retail, support, or customer service experience • Computer experience (preferably MS Office suite) • Communicate effectively, both written and verbally (English) • Demonstrates high customer service standards • Pass a pre-employment drug screen and have acceptable results of a background check • Current valid driver’s license and auto insurance

Responsibilities

The Self Storage Assistant provides customer service, manages unit rentals, and handles administrative tasks. They are also responsible for light site maintenance, facility security checks, and maintaining a clean office environment.