Seller Success Specialist at 1stdibs.com

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jan, 26

Salary

33.5

Posted On

09 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Technical Support, Communication Skills, Problem-Solving, Time Management, Collaboration, SalesForce, CRM Systems, Luxury Goods Experience

Industry

technology;Information and Internet

Description

1stDibs is a one-of-a-kind online marketplace that connects design lovers to more than one million extraordinary pieces, from furniture and fine art to jewelry and fashion. As a leading global marketplace for design lovers, we enable shoppers to discover beautiful things and engage with top sellers from around the world. We encourage our shoppers to interact with sellers throughout all stages of the transaction, including item inquiries, price negotiations and customization requests. 1stDibs is seeking ambitious, hard-working, smart, tech-savvy applicants with superior written and verbal communication skills to support our growth and to provide winning seller support. Our Seller Success Specialist is tasked with sellers on our marketplace with a variety of questions and concerns in an efficient and timely manner. As 1stDibs’ newest Seller Support Specialist, you will provide a seamless seller experience, ensuring all details of an order are executed with the highest level of service. We are looking for a highly motivated, organized, and resourceful individual to join our team! What you’ll do Provide excellent customer and technical support in a fast-paced environment via phone & email Help onboard new sellers and resolve issues using critical thinking and customer support skills Multitask and utilize multiple systems concurrently to efficiently gather Seller information and respond to inquiries Support Sales and Partner Managers with all aspects of their seller relationships Communicate procedures, policies and effectively manage expectations Collaborate on a daily basis with team management and colleagues from other groups in the org (Partner Management, Sales, Logistics, Finance, etc.) What you'll bring 1+ years of experience in fast-paced customer service, account management, or e-commerce environment Outstanding communication skills, both verbal and written, with the ability to convey information in a clear and concise manner Showcase the ability to influence and educate our Seller community Problem-solving skills with attention to detail and the ability to identify and anticipate customer issues by asking probing questions Able to patiently handle escalated clients in a calm manner and diffuse challenging situations Strong time management skills and the ability to prioritize Collaborative team player who is willing to take initiative to help create beautiful experiencing by finding resolutions to complex problems Always thinking about the department/company goals and always willing to step up and help out Have a “company first” focus on decision making whilst ensuring that Seller satisfaction is paramount. Experience with SalesForce and/or other CRM systems Luxury goods experience a strong plus Our overall compensation package is made of several parts, base compensation being one of them. At 1stDibs we value and are proud of our culture, innovation, professional development and training workshops, trust and giving back to the community. Equity, a comprehensive benefits package, and incentive (IF APPLICABLE) are all are components of your total compensation package. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. Denver Pay range $30—$33.50 USD 1stDibs is an Equal Opportunity Employer The 1stDibs mission, to enrich lives with the extraordinary, can only be achieved when diversity, equity and inclusion are embedded into our values, culture and the way we do business. Enabling access to and celebrating unique and diverse perspectives is at the very core of what we do. We are committed to attracting and retaining the best talent in the industry, who are reflective of the diversity of our communities, and fostering an environment where every individual feels they belong, are valued and heard. As a leading design marketplace, we leverage the power of our platform and brand to empower historically underrepresented individuals, and the businesses they own, across the art and design industries. Total Compensation Statement 1stDibs is committed to attracting, motivating and retaining top talent who drive the business forward and help us achieve our mission and vision. The company’s Total Compensation packages are designed to reward performance, be fair, equitable, and competitive, and consist of base salary, equity (where applicable), and health and work-life benefits.

Responsibilities

The Seller Success Specialist will provide excellent customer and technical support to sellers in a fast-paced environment. They will help onboard new sellers and resolve issues efficiently while ensuring a seamless seller experience.