Seller Support Specialist at takealot.com

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Full Time

Start Date

Immediate

Expiry Date

25 Jan, 26

Salary

0.0

Posted On

27 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Obsessed, Pragmatic, Organized, Strong Prioritization, Time Management, Excellent Verbal Communication, Excellent Written Communication, Great Interpersonal Skills, Strong Team Player, Stakeholder Management

Industry

Retail

Description

Purpose of the role Position overview: The ideal candidate will be responsible for handling customer queries via email (Gmail) and Zendesk, ensuring timely, accurate, and professional responses. This role requires strong communication skills, the ability to investigate and resolve issues efficiently, and a commitment to providing excellent customer service. Key responsibilities: (What are you directly responsible for achieving within the scope of your role) • Respond to all customer inquiries received via Gmail and Zendesk within 24 hours. • Manage and resolve support tickets promptly, ensuring no query goes unattended. • Investigate issues thoroughly before responding by liaising with internal teams such as the Distribution Center (DC) and other relevant departments. • Keep sellers updated throughout the process — acknowledge their queries, inform them when an investigation is in progress, and ensure they receive a same-day response. • Document interactions and resolutions accurately in Zendesk for tracking and reference. • Escalate complex or unresolved issues to the appropriate internal team or manager while maintaining communication with the customer. • Maintain high standards of professionalism, empathy, and problem-solving in all customer interactions. Output: (What are you expected to deliver within the scope of your role) Customer Obsessed. Pragmatic & Organized. Strong prioritization and time management skills. Excellent verbal and written communication skills. Great interpersonal skills and strong team player. Stakeholder management is a plus! Minimum Required Diploma or advanced certificate Minimum 3 years strong experience in a customer service role. Excel, SQL, Zendesk experience (advantageous). Experience in an e-commerce, start-up, tech or platform environment (advantageous). Skills, knowledge & abilities Customer Obsessed Pragmatic & Organised. Strong prioritization and time management skills. Excellent verbal and written communication skills. Great interpersonal skills and strong team player. Stakeholder management is a plus!

Responsibilities

The Seller Support Specialist is responsible for handling customer queries via email and Zendesk, ensuring timely and professional responses. This includes managing support tickets, investigating issues, and maintaining communication with sellers throughout the process.