Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. Our brands include Neiman Marcus and Bergdorf Goodman.

YOUR ROLE

As Sales Associate you will increase sales, establish and continue customer relationships by delivering outstanding customer service. You will support the merchandising and maintenance of the floor and corresponding stockroom area. You will report directly to the Assistant Store Manager or Assistant Store Manager, Merchandising.

WHAT YOU’LL DO

• Assist customers and deliver the best customer service. Use suggestive selling techniques
• Help with merchandise selection and merchandise returns
• Handle each register transaction
• Fulfill phone and online orders to support the omni-channel customer experience
• Knowledge of the sales floor and product. Be able to understand advantages, benefits or fits of a variety of vendors
• Use available tools to foster single and store sales: clientele books, clientele call campaigns, and Sales Associate Email
• Move and flow merchandise autonomously. Maintain the floor according to company directed standards. Maintain department area by size/vendor/silhouette/color/price and discount
• Handle phone calls and any customer service issues
• Comply with procedures for markdowns, re-ticketing, censoring, and inventory control
• Set up signage of promotional events
• Be aware of inventory issues
• Identify and reduce shrink in department
• Assist store team with preparation and execution of annual inventory