THE OPPORTUNITY

Lounsbury Furniture in Moncton is seeking a Selling Sales Manager to lead and support our sales team.
This role is responsible for the day-to-day coaching and management of Sales Professionals, fostering a high-performing sales environment, and ensuring exceptional customer service.
The ideal candidate will consistently achieve agreed-upon sales and profitability targets by driving performance, promoting ethical practices, and modeling the company’s core values.
This is a full-time position.

QUALIFICATIONS

• Post-secondary education in business, marketing, or a related field, or an equivalent combination of education and relevant experience
• 2 - 4 years of proven sales experience in a related environment
• Previous supervisory experience in a team environment
• Proficient in Microsoft Office, with the ability to learn internal systems and software
• Strong coaching, mentoring, and leadership skills
• Excellent interpersonal and communication abilities
• Availability to work retail hours, including days, evenings, and weekends

• Set sales targets and goals for each Sales Professional with the Store Manager
• The Selling Sales Manager will actively participate in the selling process as directed to maintain the highest level of customer satisfaction
• Meet or exceed established KPI’s for sales volume, gross margin, PPP sales, credit, and close ratios
• Develop sales plans and strategies with Sales Professionals and monitor their progress on overall performance in conjunction with the store manager (scorecards)
• Provide Sales Professionals with approvals on pricing, returns, and service for customers
• Manage Sales Professionals, including training, work allocation, and conflict resolution in conjunction with the store manager
• Train and coach Sales Professionals on product, upcoming promotions, financing options, selling skills, and administration in conjunction with the Store Manager
• Ensure all visitors to the store receive exceptional customer service in greeting, qualifying, selection, payment, delivery coordination, and post-delivery issue resolution.
• Resolve customer concerns and complaints in a courteous, timely, and professional manner.
• Motivate the sales team to meet or exceed expectations
• Create and provide a training program for new hires in conjunction with the Store Manager
• Continually work to improve the overall customer service experience
• Ensure that all direct reports comply with the company’s policies, procedures, and ethical standards
• Maintain consistent dialogue with store leadership and buying team regarding inventory requirements, tag orders, customer trends, and customer issues
• Maintain a professional appearance, demeanor, and attitude at all times
• Demonstrates the company’s Core and Leadership competencies