Senior Academic Service Manager (REG) at Open University of Hong Kong

, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

29 Jul, 26

Salary

0.0

Posted On

30 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Academic administration, Enrolment management, Strategic planning, Staff management, Data analysis, Operational efficiency, Policy development, Budgeting, Resource planning, Risk mitigation, Interpersonal skills, Written and spoken English, Written and spoken Chinese, Putonghua, Computer literacy

Industry

Higher Education

Description

Founded in 1989, Hong Kong Metropolitan University (HKMU) is a modern, vibrant and dynamic university. We tailor our professional programmes to adapt to market trends and meet industry needs, thus providing our students with quality professional education and clear career paths. Being the first University of Applied Sciences (UAS) in Hong Kong, we pledge to play a pioneering role in enhancing recognition of vocational and professional education and training, and nurturing talents with both applied skills and knowledge. As a faculty-driven, student-centred university in support of innovative teaching and learning, strategic research, and stakeholder outreach to provide maximum benefit to our communities, we conduct research that advances knowledge and enhances teaching, focusing on strategic areas, including digital humanities and literature, international business, gerontechnology, personalised care, smart city, open and innovative education, and bilingual learning and teaching. HKMU is becoming an ever more vital link in addressing and helping Hong Kong to solve many difficult challenges – as part of our involvement in, and commitment to, the ‘metropolis’ of Hong Kong. Our plans to expand into the Greater Bay Area (GBA) will also cultivate talent to serve Hong Kong and the wider metropolitan GBA. For more information about the University, please visit https://www.hkmu.edu.hk. The Registry is a key central administrative unit of the University supporting it in providing quality higher education. We administer and deliver a broad range of student and academic services, such as admissions, registration, quality assurance, class scheduling, examinations, and graduation. The Registry is also responsible for maintaining student records and providing secretarial support to Senate and its committees, and are integral in the governing of academic regulations of the University. We provide aspiring candidates with ample staff development opportunities and a promising career in higher education. We are now looking for a suitable person to fill the following position in the Registry: Major Duties and Responsibilities Reporting to the Registrar, the appointee shall be responsible for the following: Leading the Enrolment section of the Registry, actively engaging in undergraduate enrolment, academic advising, class scheduling and tutor functions; Managing the administration and operations in respective areas to provide client-focused services to students and internal/external stakeholders, with a hands-on approach to daily operations; Ensuring compliance with university policies, accreditation standards, and regulatory requirements, while maintaining high standards of quality assurance and timely delivery in all enrollment-related processes; Analyzing enrollment data and trends to inform decision-making, ensuring students success, and preparing reports for senior management and/or stakeholders; Driving improvements in systems and work processes to enhance operational efficiency and service quality, actively implementing technological solutions to enhance service delivery; Nurturing a positive work culture that promotes collaboration, synergy and continuous improvement, while overseeing staff development, training, and succession planning to build a high-performing team; Assisting the Registrar in policy development and implementation, budgeting, manpower and resources planning, and risks mitigation; Providing executive support to committees and working groups; Taking up any other duties as assigned, with a proactive and hands-on attitude. Candidates Candidates should possess the following qualifications, experience and competencies: A recognized degree, preferably a higher degree, with solid administrative experience in tertiary education and a successful track record of staff management; Substantial post-degree experience in Registry functions especially in the enrolment, advising, student record and class scheduling areas; Demonstrated strategic foresight and a vision for enhancing excellence in student services and a proven ability to work effectively with staff and students; Proven ability to adapt and to work highly effectively in a multi-tasked environment under high pressure with high volume of work; Excellent leadership and interpersonal skills; A high level of competence in written and spoken English and Chinese (including Putonghua); and Strong computer literacy and numeracy skills. Shortlisted candidates will be invited to attend a written test. Terms and Conditions for Appointment An attractive remuneration package, including basic salary, an end-of-contract gratuity, and a discretionary incentive payment, where applicable, will be offered to the right candidates. Generous annual leave, staff-development sponsorships, medical and dental benefits, and life insurance coverage will also be provided. To Apply Candidates who are interested in joining us may submit their applications via the University’s eRecruitment System. (Applicants who have responded to the previous advertisement posted in Apr 2026 need not re-apply.) The personal data collected will be used for the purpose of considering your application for employment. For details, please refer to the “Personal Data (Privacy) Notice for Job Applicant” on the University’s website. If you are not contacted by the University within eight weeks from the closing date of application, you may assume that your application was unsuccessful.

Responsibilities

The appointee will lead the Enrolment section of the Registry, overseeing academic advising, class scheduling, and daily operations. They will also assist the Registrar in policy development, resource planning, and ensuring compliance with accreditation standards.