Temporary position for 12 months.

We are seeking a highly skilled and empathetic Senior Accident Benefits Claims Advisor to join our Western Region team, supporting clients across Alberta. In this senior-level role, you will manage accident benefits claims of moderate to high complexity, with a strong focus on conflict resolution and stakeholder collaboration. You will play a critical role in guiding clients through the claims process, ensuring their unique needs are met with professionalism and compassion. You will also lead dispute resolution efforts, manage rehabilitation coordination, and maintain strong relationships with internal and external partners. This is an opportunity to make a meaningful impact in the lives of our clients while working in a dynamic, supportive, and collaborative environment. As a senior claims advisor, you will be a key contributor to our mission of delivering exceptional claims service and client care. More specifically, you will be required to:

• Investigate, evaluate, and negotiate accident benefits claims of moderate to high complexity, ensuring compliance with regulatory and contractual obligations
• Maintain clear, timely, and empathetic communication with clients, providing updates, addressing inquiries, and guiding them through the claims process
• Proactively identify and resolve challenges, including complex or sensitive issues, with a focus on achieving fair outcomes and supporting client well-being
• Lead conflict resolution efforts, including managing claims through formal dispute resolution processes when necessary
• Collaborate effectively with internal teams and external stakeholders—such as medical professionals, legal representatives, and rehabilitation providers—to support client recovery and claim resolution
• Apply accurate reserving practices and ensure timely issuance of claim payments in accordance with company standards and best practices

• Investigate, evaluate, and negotiate accident benefits claims of moderate to high complexity, ensuring compliance with regulatory and contractual obligations
• Maintain clear, timely, and empathetic communication with clients, providing updates, addressing inquiries, and guiding them through the claims process
• Proactively identify and resolve challenges, including complex or sensitive issues, with a focus on achieving fair outcomes and supporting client well-being
• Lead conflict resolution efforts, including managing claims through formal dispute resolution processes when necessary
• Collaborate effectively with internal teams and external stakeholders—such as medical professionals, legal representatives, and rehabilitation providers—to support client recovery and claim resolution
• Apply accurate reserving practices and ensure timely issuance of claim payments in accordance with company standards and best practice