About this job

(Senior) Account & Deposit Operations Manager (m/w/d)

• Full-time
• Hybrid
• Augustenstraße 7, 70178 Stuttgart
• With professional experience
• 08.08.26

EUR 60,000 - 88,000 / year

Who we are

We make wishes come true – our mission is to enrich our customers' lives and realize their dreams with our financial services. We don't see ourselves as a typical bank, but as a vibrant community of innovators who aren't afraid to break new ground. We are all committed to impactful issues like sustainability and digitalization – whether at our headquarters in Stuttgart, our branch in Offenbach, or across Germany in our 21 branches.

At Creditplus, we think bigger, because we benefit from synergies with our (inter)national sister companies and business units under the umbrella of Crédit Agricole. As you can see, we still maintain a family atmosphere: With appreciation and team spirit, we work hand in hand to innovate financial services. And we celebrate both big and small successes together. Goodbye monotonous workday. Hello achievable.

As part of the expansion of our product portfolio, we are looking for a (Senior) Account & Deposit Operations Manager (m/f/d) for our Operations department in Stuttgart or Frankfurt / Offenbach as soon as possible on a full-time basis .

What you are working on

• Professional management and monitoring of outsourced account and deposit operations (BPO) including SLA and quality control
• Responsibility for booking integrity and clarification of operational exceptions in the core banking system
• Analysis, processing and sustainable solution of booking and balance discrepancies
• Escalation body for sensitive account issues (e.g. garnishments, protected accounts, account freezes and closures)
• Coordination with IT in case of incidents, system errors and batch problems.
• Implementation and documentation of operational account decisions based on internal approvals
• Ensuring audit readiness including controls, evidence and KPI monitoring
• Preparation and validation of operational data for regulatory and statistical reporting.

What you bring

• Completed banking apprenticeship and/or studies in business administration, finance or a comparable field
• Several years of professional experience in the operational processing of account and deposit business in retail banking
• Solid knowledge of booking logics, exception handling, and operational controls.
• Experience in managing outsourced service providers (BPO) and in dealing with SLAs
• Very good understanding of specific account topics (e.g. garnishments, basic account, protected account)
• Analytical, structured approach to work and high attention to detail
• Strong stakeholder and communication skills
• Fluent German and good English skills, both spoken and written.

What you can look forward to

• 30 days of vacation and not to forget: the two additional bank holidays on December 24th and 31st.
• Attractive salary package: 13 salaries, annual bonus, employee savings plan
• Spatial flexibility: up to 60% mobile working and workation
• Subsidy for the Germany Ticket
• Early bird or night owl? Flexible working hours with an attractive flexitime model.
• Meaningful: our social and green commitment in everyday life is manifested in our work on numerous valuable ESG and CSR projects for a better coexistence in the environment and society.
• Work & Life: With our partner voiio (Employee Assistance Program), we support you in your professional and private life. From everyday questions to emergency assistance – here you'll find everything from coaching and job placement to live events and many other great offers.
• Whether it's soft skills or technical know-how: we invest in your development with needs-based training, conferences, LinkedIn Learning and much more.
• Health: Our employees are important to us – therefore we support their physical and mental health with various health offers such as preventive check-ups and health days.
• Before work, during breaks or after work: Train for free in the gym on our company premises
• For our team: Look forward to summer parties, Christmas parties and team events.
• Attractive employee benefits: subsidy for healthy employee meals in the office, free water, coffee & tea, vitamin boost: regular fruit and vegetable basket, bicycle leasing, employee referral program, corporate benefits, employee loans
• Company pension scheme and participation in shares at special prices

Our mission

As a (Senior) Account & Deposit Operations Manager, you are responsible for the proper, audit-proof, and efficient processing of all account and deposit transactions in the retail banking division of a digital bank in Germany. You ensure transaction integrity in the core banking system, manage outsourced account and deposit operations, resolve operational exceptions, and guarantee the highest standards in compliance, audit readiness, and service quality for our customers.

We're looking forward to seeing you!

Creditplus Bank AG

• Our recruiter Zehra Blume will gladly provide you with preliminary information at zehra.blume@creditplus.de.