TECHNICAL SKILLS:

• CRM software proficiency (e.g., HubSpot, Salesforce).
• Ability to analyse client and market data.
• Familiarity with digital platforms like Optimizely.
• Basic knowledge of AI tools for efficiency, such as ChatGPT.
• Experience using project management tools like JIRA.
• Strong presentation and storytelling skills.
• Understanding of digital marketing tools and strategies.

QUALIFICATIONS & EXPERIENCE

• Empathy for the challenges faced by digital marketeers is more important than specific account management experience.
• Previous experience in a digital agency environment is preferred, as it will support a strong understanding of fast-paced, client-focused project delivery.

ROLE OVERVIEW

We are seeking a collaborative and results-oriented Senior Account Director to oversee a portfolio of key client accounts and contribute to pre-sales and business development initiatives. The successful candidate will have a strong focus on fostering relationships, strategic planning, and applying digital expertise to deliver outstanding service and growth opportunities. This role values excellent communication skills, organisational ability, and an enthusiasm for navigating the dynamic digital landscape.