EDUCATION AND/OR TRAINING:

• Bachelor’s degree preferred
• CIC, CPCU, ARM or other Professional Property and Casualty designation a plus
• Property and Casualty Licensed a plus
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint)
• Proficient in the use of the EPIC operating platform

RELEVANT WORK EXPERIENCE:

• 10+ years’ experience in P & C Brokerage Operations and Marketing as an individual contributor or team leader.
• Thorough understanding of Property and Casualty coverages, policies and understanding of marketplace and markets.
• Experience managing $500,000+ premium accounts.
• Experience in reviewing and improving processes, methods, and tools to increase efficiency and accuracy.

Planning/Organizing/Managerial Knowledge:

• Provides non-leadership support to a group of primarily Professional and para-professional level staff.
• Works with departmental leadership to work through day-to-day decisions within department
• Excellent organizational skills and attention to detail
• Excellent time management skills, with a proven ability to meet deadlines
• Plans and prioritizes work efficiently and effectively, delegating when appropriate
• Ability to prioritize and reprioritize daily.
• Understands how role ties into the organization’s vision and purpose
• Ability to monitor each clients performance as well as individuals book of business and take action when performance is not meeting expectations
• Identifies and removes barriers to effective teamwork with all stakeholders.
• Removes obstacles that impede progress and goal attainment.
• Applies management expertise to improve efficiency and accomplish operational objectives within own area of responsibility or department
• Adjusts quickly to new or changing work environment
• Identifies and resolves operational problems using defined processes, expertise and judgement
• Decisions are guided by policies, procedures and business plan; receives guidance and oversight from supervisor and/or manager

COMMUNICATING & INFLUENCING SKILLS:

• Excellent verbal and written communication skills.
• Responsible and accountable for the communication process within team and with Sales Team
• Able to clearly articulate the department’s vision for the future
• Sets clear and agreed upon performance objectives and standards
• Excellent interpersonal and customer service skills.
• Actively solicit feedback; share and address; adjust plans as necessary; follow through
• Recognize and reward the contributions of team members
• Promote camaraderie among team members
• Help people see the role they can play in supporting the advancement of the vision and purpose
• Interprets customer needs and assesses requirements to meet needs
• Interaction with others requires understanding, influencing and supporting people, through applying technical knowledge or rational arguments, aimed at causing action or acceptance by others

Please refer the Job description for details