Senior Account Executive at Welocalize

, , Finland -

Full Time

Start Date

Immediate

Expiry Date

21 Feb, 26

Salary

0.0

Posted On

23 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategic Thinking, Customer Relationship Management, Communication Skills, Interpersonal Skills, Problem-Solving, AI Data Project Execution, Cross Cultural Leadership, Team Productivity Oversight, Quality Oversight, Stakeholder Communication, Reporting, Operational Insights, Customer Satisfaction, Agile Development Familiarity, Analytical Skills, Action-Oriented Mindset

Industry

Translation and Localization

Description

If you have a Candidate Login already, but have forgotten your password please use the steps to reset your password. If you have forgotten your email login, please contact servicedesk@welocalize.com subject Workday Candidate Login When creating your Workday account and entering personal information like name, address, please do not use ALL CAPS. Thank you! NOTICE: For Privacy Policy please review here Job Responsibilities: As an Engagement Strategy Lead, you will be crucial to building strong and lasting relationships with customers and with our diverse group of Expert Workforce, Ads Quality Manager, Analysts and Program Operations. MAIN TASKS & RESPONSIBILITIES You will be responsible for understanding and supporting the needs, challenges, and successes of the Expert Raters You will be a critical link in communicating and collaborating with the program team on behalf of your customers’ requirements, representing the unique program requirements. You’ll be part of a wider team of data scientists, analysts, and expert raters working to improve the digital experience for end-users across the world. You will serve as the primary liaison for customer and their clients supporting discovery, onboarding process for new task streams and overall success of the program You will oversee client onboarding, meticulously document business objectives, and set domain expertise standards for Expert Rater pools. Collaborate with the Program Manager, Pod Lead, Quality Manager, and Data Scientist to ensure alignment for task stream launch You will Create an effective feedback loop between the Account Management, front line, product, strategy, and customers In other words, you will be the advocate for the Expert Raters in ensuring alignment among the various functional teams of the program. Team Productivity and Quality Oversight: In this role, you’ll closely monitor individual team members’ productivity and quality. Your insights will drive improvements, and you’ll provide essential project support to the program team, ensuring they meet their objectives effectively. Timely Resolution of Production Issues: As part of your operational responsibilities, you’ll manage production issues, ensuring timely resolution. Effective communication regarding quality, delivery, or customer satisfaction issues with the PMO manager will be essential for maintaining program excellence. Stakeholder Communication and Reporting: You’ll be the linchpin in managing communications with all stakeholders. From creating weekly status reports to developing program dashboards, your ability to keep everyone informed and aligned will be critical. Strategic Alignment and Leadership Collaboration: Collaborating closely with PMO leaders and the wider leadership team, as well as Account Management, you’ll help define strategic program objectives and initiatives. Your operational insights will contribute to the program’s success. Under this purview you will jointly develop proposals and solution initiatives for your customer Customer Satisfaction as the North Star: Above all, your overarching goal will be to ensure customer satisfaction. By maintaining high-quality services, optimizing capacity, and delivering value, you’ll contribute to the company’s success. Experience & Requirements Ability to think strategically and articulate ideas and plans with the professional maturity to participate at senior management level Knowledge and awareness of business trends Cross Cultural Leadership and actively drives their programs and teams and has a positive Impact. Customer relationship management. Have excellent communication and interpersonal skills with the ability to influence. Have a track record of structured, analytics-driven problem-solving Have an action-oriented mindset that balances strategic problem solving with a “roll up your sleeves” attitude to ultimately deliver results Experience in AI data project execution Excellent interpersonal communication skills and proven ability to work with a diverse group of people spanning cultures, time-zones, and personalities Preferred: Bachelor’s Degree Familiar with working in an Agile development environment Must sign a standard Non-Disclosure Agreement Additional Job Details: Welocalize is a leading technology-enabled provider of translation, localization, and AI-driven content solutions, helping businesses communicate, innovate, and grow globally. Specializing in complex and regulated industries, Welocalize delivers precise, scalable multilingual content through a powerful combination of advanced AI technologies and expert human talent. At the core is Welocalize’s AI-enabled OPAL platform, which transforms translation workflows by integrating machine translation (MT) and large language models (LLMs) to provide fast, accurate, and culturally relevant content in over 300 languages. With a commitment to excellence, Welocalize holds 7 ISO certifications. Welocalize is headquartered in New York with offices all over the globe.

Responsibilities

You will be responsible for understanding and supporting the needs of the Expert Raters while serving as the primary liaison for customers. Your role includes overseeing client onboarding, monitoring team productivity, and managing stakeholder communications.