Absorb is FULL of passion! As a Manager on the Account Management team, no two days are the same. There are always new projects, new people, and new challenges to collaborate and tackle. There is a tremendous emphasis on the employees which is echoed from the top down, in every department. Absorb is incredibly inclusive, flexible, and friendly. We are encouraged to bring our uniqueness into each of our individual roles, and we are given endless opportunities to learn and grow professionally. I feel incredibly lucky to be part of such a passionate, high-achieving team. ~Aidan Rogers, Manager, Account Management
The Senior Account Manager is responsible for retaining and growing existing clients, having mastered the Level 1 functions of an Account Manager, with an increased focus on driving sales growth and overall retention levels. The Senior Account Manager manages client relationships, develops account strategies, and excels in forecasting and closing deals. Additionally, they possess strong relationship-building skills, mentor junior team members, and contribute to improved retention metrics and upsell opportunities.
Absorb has one of the highest client retention rates in the LMS industry and we’re thrilled to be looking to add an exceptional individual to our Account Management Team.
Would you like to hear more about the culture at Absorb? Check out the video below:
Absorb Software: Remote Work Culture

ADDITIONAL PREFERRED QUALIFICATIONS:

• SaaS (or Technology) sales experience
• Experience working with a global client base
• Strong MS Office skills – primarily Excel and PowerPoint
• Fluency in additional languages
• Experience working with industry tools such as Salesforce

• Increase the net dollar retention of your book of business through upsells and cross sells
• Negotiate client contract renewals with a focus on increased Annual Recurring Revenue and long-term relationships
• Generate and close new for opportunities for ‘land and expand’ within assigned accounts
• Generate proposals and other client facing documentation to assist your sales process
• Identify and develop meaningful client relationships
• Accurately manage and report your sales pipeline monthly and quarterly
• Thoroughly understand Absorb subscription models to effectively answer client questions
• Participate in team meetings and projects to improve sales processes & sales output
• Develop strong internal relationships to support client lifecycle
• Keep up to date with latest product releases and training seminars to ensure thorough product knowledge