Senior Account Manager

at  Accurate Background

When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.
An Account Manager (“AM”) is a consultative account management and sales position responsible for growing revenue and strengthening partnerships with Accurate’s clients.
The Account Manager maintains regular contact with their assigned account base and increases revenue by positioning and demonstrating new and existing products, preparing appropriate ROI’s and providing proactive and strategic solutions to their clientele. The AM drives overall client satisfaction and sales revenue by building a relationship with key players within their accounts; penetrating the account at all levels and subsidiaries; becoming a trusted advisor on background screening services and related products to meet the needs of their accounts. To do this, you will be familiar with standard industry concepts, practices, and procedures within the employment screening field. This will underpin your capacity to help our clients ensure compliance and achieve efficiencies.
The AM stays in total engagement with the account during the final steps of the sales cycle, implementation and provides ongoing support and solutions to secure their accounts for the long term. The AM will work with the necessary internal resources to ensure fulfillment of the clients’ requirements.

EXPERIENCE, SKILLS & ATTRIBUTES

• Demonstrated knowledge or experience in employment background screening process / HR onboarding processes
• Experience with SaaS platform / technology company
• 2+ years Account Management in HR-related industry preferred
• Must be proficient in Word, Excel and PowerPoint
• Exercises a wide range of decision-making control
• Very skillful in formulating solutions for difficult decisions
• Ability to organize tasks, multi-task and manage time efficiently
• Excels in suggesting optional solutions
• Excellent written and verbal communication skills
• Team player with excellent relationship building skills and experience in leading and collaborating cross-team to ensure successful delivery of solutions.
• A personal commitment to continual improvement and customer service excellence
• Results driven person with a can-do attitude and an abundance of resilience
  The annual base salary for this position ranges from $96,000 - $109,000. Pay will vary depending on job-related knowledge, skills, experience, and relevant education and training. This position is eligible for an annual performance-based bonus, commission, or other variable pay plan. The Company also offers a full range of benefits, including medical and dental. Your recruiter can share more details about the specific compensation package during the hiring process.

• Responsible for revenue growth, revenue retention, client satisfaction, and relationship management.
• Maintain regular contact with clients and be the key client point of contact for relevant/directed/escalated customer communications and support issues from initial contact through to resolution.
• Maintain an expert knowledge of our product/platform offerings and introduce new products, processes to assigned accounts
• Be involved in formal written submissions to win new business deals e.g. tenders, RFPs, RFQs
• Work closely with customers and the internal team to gather feedback, product enhancement requests and success stories to maximize platform value.
• Troubleshooting and triage of all issues related to the Accurate platform with appropriate escalation and utilizing core internal systems such as CRM (Salesforce)
• Support clients in their Platform user management setup includes new users, deactivating users, and modifying existing users.
• Actively monitor assigned accounts to identify trends and potential up-sell opportunities
• Act as a consultant providing industry best practices and tips for process improvement and overall client success
• Develops corporate contacts and cultivates relationships at all levels that enhances Accurate Background’s position, which may lead to incremental business within the designated account
• Prepares annual performance reviews and multiple year account plans for each account based on short, mid and long-range plans. Provides statistical usage reports for regular client meetings as needed
• Negotiates pricing and implementation and prepares proposals for offering Accurate Background additional products and services (up-sells products and services)
• Analyses client usage through reports and regular client contact and identifies potential opportunities or account issues and reports all activity to Key Stakeholders
• Develops account plan detailing specific and relevant information about all aspects of assigned accounts with the end goal of growing the partnership with the assigned client base
• Profiles clients and strategically drives sales revenue through offering and selling product solutions, with new business units, divisions, client vendors both direct and indirect
• Acts as lead on client-driven special projects
• Identifies risk and presents solutions to key stakeholders to mitigate churn
• Travel required 15-20%
  Note: Performs related duties as required or assigned