Senior Account Manager at British Council

Bangkok, Bangkok, Thailand -

Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

0.0

Posted On

16 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales, B2B Sales, Customer Success, Account Management, Business Development, Solution Design, Negotiation, CRM, Data Analysis, Stakeholder Engagement, Market Strategy, Collaboration, Retention Strategies, Communication, Microsoft Office, Salesforce

Industry

Non-profit Organizations

Description

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Pay Band: 7/F Country/Location: Bangkok, Thailand Department: Exams Contract Type: Indefinite Closing Date: Tuesday, 28 October 2025- 23:59 Philippine Time (GMT +8) Role Description/Purpose The purpose of this role is to manage a pipeline of qualified opportunities to win new business, as well as a portfolio of existing accounts to retain and grow income, ensuring we deliver on customer goals. The role works with stakeholders across our Examinations and English business to sell solutions covering our E&E products and collaborates closely with various stakeholder groups during solution design, proposal and budget development, and through delivery. The Senior Account Manager serves as the key point of contact for the B2B (business to business) accounts they manage, both internally and externally. Role Accountabilities We are looking for a commercially focused and relationship-driven Senior Account Manager to lead business development and account management within a designated territory or region. In this role, you will contribute to the development and implementation of B2B sales strategies, support business planning, and help set income targets across business units. You will be responsible for executing sales strategies tailored to your market, industry, and product portfolio, using data-driven insights to inform regional priorities and drive performance. You will identify and act on new business opportunities, leveraging internal and external networks and monitoring tender sources. Working closely with Business Pursuit roles, you will contribute to prospecting plans, engage with key stakeholders, and manage a pipeline of opportunities from initial contact through to pitching, negotiating, and closing. You will collaborate with internal teams to design solutions that meet customer requirements and work with marketing colleagues to develop annual plans that support sales targets. As a key point of contact for B2B clients, you will lead account planning, support retention and growth, and ensure customer success throughout the journey. You will coordinate internal stakeholders to deliver seamless experiences across solution design, pricing, onboarding, and delivery. Your role also includes managing CRM (Customer Relationship Management) workflows, capturing client data, and providing regular insights to support continuous improvement. You will take ownership of achieving sales targets, managing solution design processes, and negotiating commercial contracts, while recommending improvements to enhance delivery and efficiency. If you are passionate about strategic sales, customer success, and cross-functional collaboration, we invite you to join our team and help shape the future of our Examinations and English business across the region. Qualifications & Experience Education: University degree or equivalent in a relevant subject or discipline Certification and Professional Qualifications: Sales or Marketing qualifications Knowledge and Experience Essential 3+ years of sales experience to include some experience of B2B sales Familiarity with Salesforce or use of similar CRM Proficiency in Microsoft office programs Desirable Solution-sales experience in large sectors (e.g financial services, media, pharmaceuticals tourism, government sector etc) Language: Local language proficiency at C2 level for both speaking and writing. English proficiency at B2/C1 level for both speaking and writing. Further Information Right to Work: Locally recruited Applications are welcomed from candidates currently in this location with a natural right to work. Applications are also welcomed from candidates currently based in other British Council country offices. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided. A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council's Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org

Responsibilities

The Senior Account Manager will manage a pipeline of qualified opportunities to win new business and a portfolio of existing accounts to retain and grow income. This role involves collaborating with various stakeholders to design solutions, manage client relationships, and achieve sales targets.