INTRODUCTION:

The Zebra is revolutionizing how consumers research and shop for insurance. We intentionally strive to build diverse teams that feel inclusive for all. Our motto is “All Stripes Welcome,” and we put that into practice by valuing both traditional and non-conventional backgrounds and perspectives. Our Zeebs are passionate about learning, growing, & working together to tackle exciting problems.
As a Senior Account Manager, you will be the primary point of contact and trusted advisor for our carrier partners, representing The Zebra with expertise and strategic insight. You will own and manage each relationship from the start, ensuring a seamless experience while aligning expectations, strengthening carrier partnerships, and driving account growth. Success in this role requires a proactive, solution-oriented mindset—you thrive in fast-paced environments, adapt quickly, and craft strategic solutions tailored to each carrier partner’s needs.
Reporting to the Leader of Account Management, you will collaborate closely with sales agency, integrations, marketing, and data analytics teams to maximize carrier partner success and optimize business impact.

EXPERIENCE THAT WILL IMPRESS THE HECK OUT OF US:

• Well-versed with data visualization tools (i.e. Looker or Tableau).
• Digital marketing experience within the insurance or financial sectors.

WHAT YOU’LL DO:

• Develop and maintain strong, long-term relationships with enterprise partners across our platform’s product offerings.
• Present growth opportunities and cross-sell additional products to enhance partner portfolios.
• Set clear expectations with internal and external stakeholders around performance, budget, and growth while ensuring the successful delivery of solutions.
• Identify and pursue opportunities to expand business lines, aligning with company monetization goals.
• Track and analyze key account metrics in collaboration with the analytics team.
• Utilize data tools like Excel and Looker to identify performance gaps and drive improvements.
• Work cross-functionally with product, marketing, and engineering to address partner needs and optimize engagement.
• Respond promptly to urgent internal and external stakeholder issues, ensuring seamless communication.
• Provide regular updates on client portfolio performance to the executive team.
• Mentor fellow account managers, sharing best practices, and provide guidance on complex challenges.

As we evaluate candidates across all roles, we look for folks who have a strong sense of ownership, great communication and collaboration skills, and a dedication to continuous improvement.

• 5+ years of account management, business development, or partner management experience, preferably in the insurance or insurtech industry.
• Strong understanding of insurance carriers, products, and distribution models.
• Proven ability to manage complex relationships and drive strategic initiatives with external partners.
• Excellent communication, negotiation, and analytical skills.
• Experience working cross-functionally with internal stakeholders to align on goals and execute projects.
• Ability to thrive in a fast-paced environment, balancing multiple priorities effectively