JOB SUMMARY

The Senior Account Manager is a relationship-driven, technically fluent professional who leads a portfolio of strategic clients through the full product realization journey — from initial discovery to production delivery. This role is embedded in a cross-functional “solutions pod” alongside an Applications Engineer and Inside Sales/Customer Service support, with full accountability for client satisfaction, quoting accuracy, and revenue growth within key accounts.
This is not a “hand-off” role. The Senior Account Manager acts as the central point of contact — driving discovery, shaping the solution, and guiding execution — all while aligning technical feasibility, business goals, and manufacturing constraints.

REQUIRED QUALIFICATIONS

• 5+ years of experience in client relationship or account management roles, preferably in a manufacturing, technical sales, or product development setting.
• Demonstrated success managing complex customer relationships with multiple stakeholders.
• Proven ability to grasp technical details and translate between engineers and non-technical buyers.
• Strong interpersonal communication, follow-through, and client advocacy skills.
• CRM fluency and quoting process experience.
• Strong problem-solving and solution-oriented mindset

PREFERRED QUALIFICATIONS

• Background in additive manufacturing, digital manufacturing, or contract manufacturing services.
• Experience working directly with engineers, product managers, or technical buyers.
• Knowledge of materials, DFAM principles, and production workflows in AM or related technologies.
• Bachelor’s degree in engineering, business, or a related technical/commercial field.

PHYSICAL REQUIREMENTS

• Frequent sitting
• Lifting or carrying <10 lbs. occasionally
• Keyboarding
• Fine manipulation
• Near visual acuity

GET TO KNOW US

DI Labs is a digital manufacturing powerhouse built by a team of product development engineers. Our business provides 3D printing services and product development consulting to clients worldwide. We encourage you to visit our website and take some time to get to know us. https://dilabs.cc/resources_videos/

• Own 10–15 high-value client relationships across medical, industrial, and emerging markets.
• Lead recurring client check-ins, discovery sessions, and periodic business reviews.
• Maintain client health metrics and proactively manage relationships.
• Translate client business objectives into DI Labs solutions — emphasizing consultative selling over transactional quoting.
• Collaborate with Applications Engineers to quote and validate manufacturability of parts.
• Understand additive materials, design-for-AM constraints, and processing tradeoffs well enough to communicate confidently with engineers.
• Qualify and scope opportunities to prioritize those aligned with DI Labs’ capabilities and scale strategy.
• Identify opportunities for upsell, volume growth, or expanded services with existing accounts.