POSITION DETAILS

External Relations
Location: University of Birmingham, Edgbaston, Birmingham UK
Full time starting salary is normally in the range £36,636 to £46,049 with potential progression once in post to £48,822
Grade: 7
Full Time , Permanent
Closing date: 23rd September 2025
UK travel may be required for this role

ROLE SUMMARY

The work we do is across a variety of audiences, numerous clients and sectors – not only education but also arts and entertainment, B2B, charity and construction.
We deliver high quality, innovative solutions across creative, design, digital, media and in print.
Reporting to the Head of Account Management, the Senior Account Manager will manage a portfolio of key clients, delivering an excellent, high-quality service alongside playing a key role in supporting business growth and ensuring our services align to the needs of our customers, now and in the future.

MAIN DUTIES

As the Senior Account Manager, your responsibilities will include:

• Working with the Head of Account Management to deliver exceptional service alongside the wider Account Team, this will also include training and development of the team (especially junior colleagues) and potentially line managing three Account Managers
• Having a clear understanding of a client’s requirements and the ability to translate these into a creative brief whilst adhering to the University identity principles
• Preparing quotations, writing up briefs and detailing schedules for clients
• Building close long-term relationships with current and new clients, gaining in-depth knowledge of their requirements and understanding and interpreting their brief effectively
• Managing and delivering the portfolio of projects, paying special focus to those that meet the Creative Media triage– high profile, high value and high priority
• Offering a level of strategic marketing expertise to clients, where possible making recommendations to enhance the client brief for clients to get added value and specialist expertise
• Presenting pitches and creative solutions on behalf of CM as well as hosting meetings with a wide range of clients at various levels across the University from College Marketing Managers to Senior Management
• Liaising between clients, third party suppliers and/or internal CM teams so as to ensure that the project is successfully delivered in the most suitable format within budget, within deadline and within the brief criteria
• Supporting the Head of Account Management in developing and delivering the CM sales and marketing plan
• Regular reporting on project status, managing client expectations and relationships with the team and the Head of Account Management
• Deputising for the Head of Account Management where necessary
• Act a role model to other members of the team in championing ER values and behaviours
• Promote equality and value diversity, acting as a role model and fostering an inclusive working culture