Senior Account Manager at Global Payments Inc.

Madison, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Feb, 26

Salary

0.0

Posted On

16 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Customer Success, SaaS, Software Sales, Communication, Objection Handling, Conflict Management, Microsoft Outlook, Excel, PowerPoint, Word, Salesforce.com, Public Speaking, Presentation Skills, Client Relationship Management, Technical Issue Resolution, Market Analysis

Industry

Financial Services

Description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. ACTIVE Network, a Global Payments Company, is seeking a talented Account Manager to drive revenue through successful management and growth of their assigned book of business. S/he will manage a high volume of existing clients worth over $2.5M in revenue by communicating product/services updates, identifying product and client training gaps, ensure the delivery of quality customer and technical services, and resolve attrition issues to renew the client’s business. Account Managers are expected to drive continued market and competitive learning through research and customer outreach, as well as report findings to the team at regular intervals to maintain strong and ever-evolving market knowledge among entire team. Responsibilities: Drive revenue through minimizing customer attrition and increasing sales to account base. Meet and exceed assigned quota targets. Quote and sell software and services to existing customer accounts. Manage contract renewals for an assigned book of business. Develop and maintain a business consultant relationship with client decision-makers in higher revenue accounts. Analyze client business for new opportunities, suggesting relevant products and services, and presenting market-specific content valuable to client growth. Build relationships with contacts across the organization to drive retention and mitigate attrition risk, primarily through regular, proactive contact. Relay market knowledge and client expertise to influence internal stakeholders with the intent of securing ACTIVE’s position in the market. Improve customer satisfaction and reduce attrition. Identify root causes of client ‘pain points’ and issues. Liaise between teams to facilitate resolution of technical issues. Early identification of at-risk clients and escalate potential risks or challenges to manager. Handle messaging and objection handling with clients regarding technical issues. Requirements: 2-3 years’ experience in a previous Account Management or Customer Success position preferred Bachelor's Degree required Proven experience and success in SaaS based market, preferable in a software sales setting Advanced communication (oral and written), objection-handling, and conflict management skills Ability to leverage technology tools to fuel organization, efficiency, and productivity; advanced use of Microsoft Outlook, Excel, PowerPoint, and Word preferred Experience with using Salesforce.com is a plus Skilled in public speaking; can confidently create and deliver presentations to both client and internal audiences Ability to adapt and respond quickly to change Demonstrated ability to prioritize and multi-task in a deadline-driven environment Demonstrated ability to work independently and make sound decisions under the position guidelines with little direct supervision Knowledge of the Summer Camps, Team Sports, and/or Swim industry a plus Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com. Welcome to your candidate home! We are excited that you are exploring opportunities with Global Payments and look forward to learning more about you! From here, you can track the progress of your application, stay up to date on any next steps and keep your contact information current. At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you. For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook. Accommodations: Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com EEOC Statement: Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify jobs@globalpay.com.

Responsibilities

The Senior Account Manager will drive revenue through successful management and growth of their assigned book of business, focusing on minimizing customer attrition and increasing sales. Responsibilities include managing contract renewals, analyzing client business for new opportunities, and improving customer satisfaction.