Job description

YOUR MAIN RESPONSIBILITIES WILL INCLUDE:

• Managing the transactional banking needs of a broad range of inbound clients, headquartered globally.
• Maintaining regular contact with clients to ensure clients are comfortable in using HSBC’s transactional banking products and services, and that they are functioning to optimal levels.
• Assisting the Senior Account Managers to provide proactive account management to achieve overall client portfolio growth.
• Building and maintaining collaborative working relationships with Relationship Managers, Solution Managers (Sales) and Business Partners to support clients.
• Delivering positive outcomes to enquiries or challenges experienced by clients in the portfolio.
• Ensuring all internal and external risk metrics are met to ensure clients and HSBC are protected.
  Requirements

TO BE SUCCESSFUL IN THIS ROLE, YOU WILL BRING:

• Broad experience as an account manager or servicing manager in the banking industry, preferably with in-depth knowledge of transaction banking solutions relating to all cash management products and services in the local market.
• A commitment to providing outstanding client service management to clients with a range of a range of complex needs.
• Self-motivation and ability to autonomously work towards achieving personal and team goals.
• Excellent time management, planning and organisational skills.
• Outstanding written and verbal communication, presentation and negotiation skills, with the ability to build strong relationships with clients and stakeholders at all levels, paying strong attention to detail.
• The ability to contribute to and be a part of a collaborative solutions focussed team.Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations.We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.Learn more about careers at HSBC Australia – https://www.hsbc.com/careers/where-we-hire/australiaPersonal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited. Please note that HSBC will we never communicate to applicants via non HSBC channels such as SMS, WhatsApp or Facebook so please be careful if anyone attempts to contact you via these channels.