Role:  Senior Account Manager

Location:  London, United Kingdom

About the role:

The Senior Account Manager is the engine of the studio. You'll own the client relationship day-to-day, manage every creative touchpoint from brief to delivery, and lead a team of four to produce consistently strong retail and channel marketing work across a broad product portfolio. 

This is a role for someone who holds the quality bar high while keeping the team inspired and the client confident. Someone who understands creative and production processes well enough to set accurate timelines, challenge assumptions, and catch a problem before it escalates.

What you will be doing:

• Client and Account Management
  • Serve as the primary day-to-day contact for the client, owning communications across briefing, status updates, reviews, and presentations 
  • Build a trusted, proactive client relationship - consultative in approach, solutions-focused when challenges arise, and reliable at every touchpoint 
  • Develop deep knowledge of the brands we work with, retail environment, product portfolio, and competitive landscape across electronics and appliances categories, and bring that knowledge into every conversation 
  • Identify opportunities to improve how we work with the client and add value to the account, surfacing ideas and recommendations to the Account Director or Group Account Director 
• Studio Delivery
  • Write and own all incoming briefs, translating client requirements into clear, actionable creative direction 
  • Proof and quality-control all outgoing work - ensuring accuracy, brand consistency, and production standards are met before anything reaches the client 
  • Set and track realistic timelines across multiple concurrent projects, applying strong knowledge of creative and production workflows 
  • Coordinate with print and merchandise suppliers, managing relationships, specifications, and delivery schedules 
•