ABOUT US:

Do you enjoy taking ownership and being responsible for your own internal business portfolio? Do you thrive in building positive relationships? Can you help Booking.com’s partners grow their business by providing them with analysis, growth opportunities and new products and services? If your answer is “yes”, you might have the determination to be our next Senior Account Manager in our Hamburg office!

QUALIFICATIONS & SKILLS:

• Minimum of 3 year experience in relevant regional account management function dealing with complex / high value partners
• Proficient in spoken and written English and German
• Ability to manage portfolio of single property partners as well as complex multi property partners
• Good understanding of revenue, channel and distribution management
• Ability to connect with and influence different internal and external stakeholders
• Good ability to read and interpret multiple data sources in order to define short/medium/long-term goals
• Strong relationship management skills
• Basic project management skills
• Driver’s license
• Availability to travel up to 50%
• Valid work permit for the location

ROLE DESCRIPTION:

As Senior Account Manager you will manage partner relationships for a portfolio of high-value managed and top-managed partners, including frequent travel for regular business reviews.
You will work closely with multiple stakeholders, internally and externally. Internally, Senior Account Managers works with central teams to give feedback on improvements needed on internal and external tools and products, and with the Connectivity team to share advanced knowledge of connectivity opportunities.
Furthermore, you will work with local Account Managers/Account Executives to share knowledge and expertise. The Senior Account Manager Portfolio will be made up of a mix of both Chain and Home type groups, working closely with central teams to align goals and strategies

KEY JOB RESPONSIBILITIES:

• Support Booking.com strategy & deliver initiatives and vision for regional / national group partners and/or high value properties.
• Consult, support and collaborate with internal stakeholders in managing partners to optimize performance of partners, like connectivity providers, central teams, (Sr.) key account managers and local offices.
• Manage relationships with decision makers of regional / national /local group partners or high value properties and drive performance.
• Demonstrate deep understanding of Booking.com B.V. products, local market and operations of partners managed.
• Manage projects independently