Senior Account Manager, Health and Benefits at WTW CO

Hong Kong, Hong Kong Island, Hong Kong S.A.R. -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

0.0

Posted On

08 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account management, Employee benefits, Client relationship management, Benefits advisory, CRM systems, Service delivery, Communication, Multi-tasking, Problem solving, Strategic planning, Cross-functional collaboration, Leadership

Industry

Financial Services

Description

The Business The design, delivery, costs and risks associated with employee benefits is a critical component in recruiting and retaining talent which ultimately drives business performance. WTW consultants help organisations develop enterprise-wide strategies for making thoughtful benefit decisions and managing those benefits chosen in order to meet employee needs at a cost that they can afford – both today and in the future. WTW benefit consultants have deep experience of working with organisations of every type and size and we’ve worked closely with clients to develop some of the most advanced benefit design techniques currently in use. Our services include: • Benefits Placement • Benefits Advisory Services • Flexible Benefits Consulting & Admin Services • Health & Wellness • Benefits Design & Optimization • Global Benefits Management The Role The role is for an Account Manager, under the SME sector in Health & Benefits practice. You will be an integral part of a team to manage the SME client portfolio in providing quality service, professional advice & support across all our benefits solution. Performance Objectives: Excellence * Lead client relationships of the assigned portfolio from a Health & Benefits perspective * Establish a trusted advisor role with clients and provide the best possible service in relation to the insured employee benefits, or the broader benefits program * Provide timely responses to client inquiries, consistent with service and quality standards * Manage all customer feedback ensuring every case is resolved and closed * Coordinate internal resources in addressing client needs * Plan and organize work so that client specific Service Level Agreement objectives are met * Follow through all required processes to meet compliance requirements * Contribute to the development of new process, solution or offering that will help the business grow Clients * Communicate effectively with clients, solution & project teams * Attend team or client meetings as appropriate and present knowledgeable and professional image of Willis Towers Watson * Develop strong client relationships from client administrators to senior management * Ensure that clients’ business expectations are aligned with commitment Financial * Achieve the annual client retention target set by business * Identify opportunities to cross sell projects and service to current clients People * Be a team player and work towards the business goals * Demonstrate leadership ability in virtual/project teams to deliver the best results to clients Build relationships internally and collaborate effectively on cross-functional teams

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Responsibilities

The Senior Account Manager will lead client relationships within the SME Health & Benefits practice, providing professional advice and managing service delivery. They are responsible for achieving client retention targets, identifying cross-selling opportunities, and coordinating internal resources to meet service level agreements.