Senior Account Manager at Honeywell

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

0.0

Posted On

19 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Sales, Upselling, Cross-selling, Customer Relationship Management, Strategy Planning, Negotiations, Product Capability Consultation, BMS, Fire Systems, Security Systems, Access Control, SaaS, IoT, Service Contract Escalation, Customer Needs Communication

Industry

electrical;Appliances;and Electronics Manufacturing

Description

The Sr Account Manager is responsible for multiple accounts, effort focused on increasing Honeywell’s book of business with new and existing customers and leveraging relationships. The role will upsell and cross-sell, into client organizations and multiple stakeholders. You will drive cross-functional alignment to customer needs. You will participate in pursuit of strategy planning, and customer negotiations. You will consult prospective users on product capability and provide valuable input for product development. You would specialize in key built environment systems, including but not limited to; BMS, Fire, Security and Access with a strong-bias on leading Integrated, SaaS and IoT propositions. · Managing aspects of New/Existing customer relationships with the goal of providing superior service and maximizing value · Understanding and articulation of the value that Honeywell brings, to the customer, to drive specific business outcomes · Maximization of the annual escalation rate for service contracts · Communication of the customers’ needs and requirements within the HBS organization · Escalation of customer issues, to the Management Team, to ensure 100% customer satisfaction · Balance and persistence in customer follow-up Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Responsibilities

The Senior Account Manager is responsible for managing multiple accounts, focusing on increasing Honeywell's business volume with both new and existing customers by leveraging relationships and driving cross-functional alignment to customer needs. This role involves upselling, cross-selling, participating in strategy planning, customer negotiations, and consulting users on product capabilities.