Senior Account Manager at HSBC Securities Services Luxembourg

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

02 May, 26

Salary

0.0

Posted On

01 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Global Cash Management, Client Management, Analytical Skills, Project Management, Communication Skills, Interpersonal Skills, Problem Solving, Time Management, Organizational Skills, Customer Engagement, Service Optimization, Revenue Growth, Stakeholder Management, Risk Management, Treasury Operations, Term Deposits

Industry

Financial Services

Description

Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Job Description: GPS Senior Account Manager (SAM) Guidance Notes: This job profile provides a broad overview of the Job Category Client Management and is not intended to exhaustively describe the role. Job Profile: GCB 5 The Global Payments Solution (GPS) Portfolio Manager role supports broad group of client relationships across value segments and situations. The Portfolio Manager is accountable for the service experience of their assigned portfolio of clients across the GPS Service value stream. They will support the broadening and deepening of HSBC’s relationships with these clients from a commercial perspective through their expertise and support on the Term Deposit proposition. The Portfolio Manager role is hybrid in nature fulfilling tasks ranging from high visibility projects, managing client escalations, oversight of transactional support and optimization of client service activity. Based on the market and client portfolio dynamics, the role can be dedicated to support a group of account managers or lead a portfolio of clients or aligned to a business activity specialization. The role requires managing the Deposit desk which is a critical contributor of GPS revenue from the Term Deposits proposition. The SAM will act as the client’s focal point of contact for Term deposits and related service needs; and will ensure their client’s needs are met Basic Job Expectations Accountable for the quality of query management and transactional interactions for their portfolio of clients especially with a focus on Term deposits Accountable for the growth & retention of annual revenue from Term deposits of the portfolio of clients, including capturing opportunities and supporting growth of clients. Ability to evaluate options for resolution of complex queries, weigh pros/cons of approaches and escalate challenges when needed. Accountability for client escalations; business-as-usual escalations as well as global/regional service escalations, inquiries and/or projects. Coordinate remediation of issues and the communication to clients/internal stakeholders. Oversee local client-initiated projects; facilitate local completion of global/regional client-initiated projects. Engage with global/regional counterparts for maintenance request, client queries and escalations. Identify and action red flags before they become client-identified issues. The role holder must have a thorough understanding of the cash management business including identifying and dealing with actual or potential business or relationship risks Point person to manage projects focused on existing business retention (i.e. GBS/TWIST billing global setups, file format conversions, Connect Digital migration) Proactively review client GPS activity to identify opportunities to improve the client’s experience with HSBC. This includes but is not limited to; reducing service queries and reject/error rates, streamlining processing time, improved data/payment security etc. Continuously adapt to balance and prioritise different demands of their portfolio while managing requirements from multiple stakeholders Provide analysis and recommendations to senior management on client focus, attrition, and engagement. Accountable for the growth & retention of annual revenue from Term deposits of the portfolio of clients, including capturing opportunities and supporting growth of clients. Customer Engagement Engage with their clients as needed to resolve escalated issues or coordinate internal or client escalated projects. This includes but is not limited to a client’s Treasury and Finance Operations and the wider Finance and Treasury Organization. Ad hoc Service Reviews if requested. Understand how HSBC products and services, especially the Term deposit propositions, meet their client’s operational needs and how to enhance those products and services to streamline and improve processing for both HSBC and the client reducing the need for daily interaction Qualifications Essential Strong knowledge of global cash management and clearing services, products, and techniques, especially Term deposit Proven ability of identifying and meeting customer needs through matching a broad range of products and services Proven ability to deliver creative and flexible customer solutions. Ability to understand a customer’s business and the fundamentals of running a business. Experience in working within a fast-paced work environment with continually changing lines of communication, technological advances etc. Analytical Mindset and a love for solving problems. Excellent time management, planning and organization skills with ability to manage multiple time sensitive tasks. Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations. Superior interpersonal skills and ability to interact and build relationships with internal and external stakeholders. Strong analytical skills Strong Project Management skills Desirable Degree holder Experience of working in an International Global Banking environment Knowledge of day-to-day workings of a Corporate Treasury environment, Term Deposit Acquisition, foreign exchange, intercompany loans, payroll, and payments. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hongkong and Shanghai Banking Corporation Limited, India

Responsibilities

The Senior Account Manager is accountable for managing client relationships and ensuring a high-quality service experience for their assigned portfolio, particularly focusing on Term Deposits. They will also oversee client escalations, coordinate projects, and identify opportunities for improving client engagement and revenue growth.