Senior Account Manager-Insurance broker at Willis Limited, trading as Willis Towers Watson plc

Singapore, Singapore, Singapore -

Full Time

Start Date

Immediate

Expiry Date

28 Apr, 26

Salary

0.0

Posted On

28 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relationship Management, Service Delivery, Compliance, Documentation, Program Coordination, Cross-Selling, Strategic Support, Risk Management, Insurance Market Knowledge, Communication, Problem Solving, Team Collaboration, Data Management, Regulatory Compliance, Client Satisfaction, Service Quality

Industry

Financial Services

Description

The Role Client Relationship Management Working as part of the team, you are responsible for day-to-day servicing to a portfolio of large corporate and international clients and ensuring timely delivery of high- quality service Service Delivery Ensure timely and accurate processing of endorsements, certificates, invoices and policy documents. Monitor service levels and client satisfaction, resolving issues proactively. Understand client’s business and risk management needs and support Team Lead to look for solutions including cross-selling across all products. Strategic Support Assist in developing client strategies and proposals Support cross-selling initiatives and identify opportunities for expanding services Compliance & Documentation Maintain client data files, service records and meeting minutes in accordance with Willis Excellence Model standards Ensure adherence to local regulatory requirements and WTW’s guidelines and procedures Program Coordination Liaise with Global Office and local carriers to ensure consistent service and coverage for the local clients. A thorough understanding and an expert real time user for all relevant documentation/ processing systems Developing and maintaining general knowledge and experience of the (re)insurance market as a whole, recognize and explain trends, general carrier capabilities and competitiveness. Constantly keeping abreast of insurance product developments Coordinate and collaborate with specialists, consultants, industry experts, and other critical team members across WTW segments and geographies to bring the full capabilities of WTW to the client and ensure a streamlined client experience

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Responsibilities

The Senior Account Manager is responsible for managing client relationships and ensuring high-quality service delivery to a portfolio of large corporate and international clients. This includes processing endorsements, certificates, invoices, and policy documents while proactively resolving client issues.