Senior Account Manager at Johnson Controls

, , India -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

0.0

Posted On

15 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Safety Culture, Incident Investigation, Customer Satisfaction, Labor Management, Financial Reporting, Sales Opportunity Review, Team Scheduling, Recruitment, Goal Setting, Performance Gap Analysis, PSA Management, WIP Monitoring, Billing, Compliance Monitoring, Time Management, Communication

Industry

Industrial Machinery Manufacturing

Description

Daily Routine Activities Daily communication to Technicians to reinforce the safety culture. Aggressively engage in any and all safety incident investigations. Create actions / communications to avoid future recordable Injuries. Support the completion of active SRs and activities not completed. Help remove barriers for completion as required. L&M - Daily WIP & Billing (Drive linear billing throughout the month). Approve all L&M quotes above set thresholds. L&M - Monitor L&M Compliance (i.e. Labor Discounts, Parts Discounts, Quoted & Secured GM% etc.) PSA - Review estimated vs. actual SSV hours. Review PSA Renewals Margin Expansion. Address any external and internal Customer Satisfaction issues that have arisen. Review outstanding A/R balance with SDM (CSA) and discuss action plans for delinquent customers. Monitor Team Schedule to ensure all Technicians have scheduled activities for the next day; adjust workforce as required. Weekly Routine Activities Follow daily rountine activities. Approve time and expense report submissions. Address Time Sheets that have not been submitted or approved. Perform Customer Touchpoint Activities & job site visits (3-5 customers per week). Assist in finalizing all PSA bookings (new & renewal). Review all new PSA sales opportunity cost & scope estimates before Sales presents proposal. Complete Exit Process for all non-renewing PSAs. Follow-up on open L&M and PSA quotes/opportunities for the following month. Lead weekly meeting with TTL, SDM (CSA), SDA (CSAA) to review L&M pipeline activity and balance of SSV planned. Identify performance gaps, define actions to address and fortnightly review on progress. Analyze manpower needs for TBSV business. Review technician utilization & provide monthly Labor & L&M projections. Fortnightly recruitment and retention reviews. Set & Monitor goals for customer account GM delivery. Business reports required for SAMs to carry out Daily/Weekly/Monthly routine tasks: Financial reports: (i) PSA and L&M Revenue, GM, GM%, PSA Backlog. (ii) Open WIP to monitor progress SDA is making with daily invoicing. (iii) Exception report (AP, AR, Conracts on hold, etc.) (iv) Monthly recovery report. Sales reports: L&M pipeline and quotation summary, On-time PSA renewal report. Customer Satisfaction reports: Days to Invoice, SSV on time, NPS. Labor management reports: Chargeable vs. Non-chargeable L&M hours. Labor management reports: T&E reports, SSV estimated vs. actual, SSV manpower. Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

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Responsibilities

The Senior Account Manager is responsible for daily communication with technicians to reinforce safety culture and engage in safety incident investigations. They also manage L&M compliance, customer satisfaction issues, and oversee team scheduling and performance.