Full job description

"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.

Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication.

The Senior Account Manager is responsible for the commercial success, retention and growth of a portfolio of strategic Klipboard Rental customers across Australia and New Zealand.

The role acts as the executive owner of assigned accounts, driving customer outcomes, protecting recurring revenue, identifying expansion opportunities and ensuring customers maximise value from their investment in Klipboard solutions. This is a senior, credibility-led role and is expected to operate confidently and persuasively with C-level and senior executive stakeholders, defend Klipboard’s position against competitive threats, and lead complex commercial negotiations without close supervision.

The role works closely with Professional Services, Support, Product, Customer Success and Sales Leadership to develop and execute account growth plans while maintaining strong executive relationships within customer organisations.

Key Responsibilities:

Revenue Retention & Growth

• Deliver annual ARR retention and growth targets across assigned accounts.
• Own all renewal activity within assigned accounts.
• Identify and close expansion opportunities to introduce applicable solutions from Klipboard Global product suite
• Develop and maintain account growth plans for all strategic customers.
• Build commercial structures that strengthen long-term customer commitment (e.g. enterprise agreements, alternative pricing models), positioning Klipboard as the preferred long-term technology partner for strategic accounts.

Executive Relationship Management

• Build and maintain relationships from operational users through to C Level executives.
• Establish regular executive business reviews with strategic customers.
• Understand customer business objectives, challenges and future initiatives.
• Position Klipboard as a strategic technology partner.
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