Develop and maintain long-term client relationships, acting as the main point of contact for key client accounts, ensuring alignment to business objectives and long-term value delivery.
Be the escalation point for complex client challenges, managing difficult conversations and ensuring positive outcomes.
Oversee end-to-end programme and campaigns strategies, ensuring alignment to client goals and measurable ROI.
Ensure best-in-class delivery of events and integrated marketing campaigns, continuously improving standards and driving best practices.
Identify opportunities for innovation, new service offerings, and continuous improvement.
Be responsible for commercial delivery and performance across your client portfolio, overseeing profitability and ensuring effective margin management.
Ensure accurate forecasting, revenue recognition, and billing processes across the team.
Work closely with business development leadership to drive growth across key accounts.
Maintain deep expertise in client sectors, broader B2B trends, and agency offerings.
Translate insights into strategic recommendations that drive client value and innovation.
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