What you will be doing

• Managing key relationships: Act as the strategic lead and consultative partner for a portfolio of top-tier enterprise clients, maintaining regular engagement with senior stakeholders and executive sponsors.
• Demonstrating business value: Build and execute structured customer success plans to quantify, track, and present return on investment (ROI) metrics to C-suite decision-makers.
• Driving commercial outcomes: Manage the renewal cycle end-to-end, leading negotiations, forecasting outcomes accurately, and partnering with internal teams to identify and close upsell and cross-sell opportunities.
• Running account governance: Lead proactive governance initiatives, including executive business reviews, to align client roadmaps with the platform’s capabilities.
• Mitigating risk: Actively monitor account health, diagnose potential issues early, and coordinate internal resources to build and execute strategic recovery plans.
• Advocating for the customer: Work closely with product, engineering, and support teams to share user feedback and influence future product priorities with clear evidence.
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