Senior Account Manager (Pharma/Trade Shows) at HR & Onboarding

Dayton, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

0.0

Posted On

12 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relationship Management, Strategic Thinking, Operational Oversight, Mentoring, Experiential Marketing, Trade Show Management, Program Coordination, Budget Management, Forecasting, Team Leadership, Problem-Solving, Client Onboarding, Proposal Development, Cross-functional Team Coordination, Live Event Execution, Hybrid Program Management

Industry

Events Services

Description

Impact XM is a global leader in experiential marketing, and we’re seeking a Senior Account Manager (Pharma & Trade Shows) to lead high-value pharmaceutical and healthcare accounts. In this role, you’ll combine strategic thinking, client relationship management, and operational oversight to ensure programs exceed expectations while mentoring junior team members and contributing to agency growth. This role is ideal for a client-focused leader who thrives on managing complex accounts, coordinating cross-functional teams, and delivering outstanding results in live, virtual, and hybrid experiential programs. WHAT YOU’LL BE DOING CLIENT LEADERSHIP & RELATIONSHIP MANAGEMENT * Serve as the primary strategic and operational advisor for key healthcare/pharma clients. * Build and maintain long-term relationships grounded in trust, delivery excellence, and business insight. * Lead client onboarding, ongoing business reviews, and day-to-day program check-ins. * Identify opportunities for account growth and help clients achieve broader business objectives. * Partner with Sales and Account Directors on RFPs, proposals, and new business initiatives as needed. PROGRAM OVERSIGHT & COORDINATION * Oversee multiple experiential programs, trade shows, and events from concept to completion. * Ensure alignment across Creative, Production, Field Services, and external vendors to meet client goals. * Monitor timelines, deliverables, and quality standards for all client-facing programs. * Support troubleshooting and decision-making during live events or virtual executions. FINANCIAL & BUDGET MANAGEMENT * Manage account budgets and program financials, including forecasting and tracking spend. * Partner with Estimating and Finance to ensure accurate scopes, invoicing, and revenue recognition. * Maintain detailed project documentation, from proposals to post-event reporting. TEAM LEADERSHIP & MENTORSHIP * Coach and mentor Account Managers and Coordinators, helping develop their skills and career paths. * Share best practices to improve processes, enhance client service, and strengthen team capabilities. * Collaborate cross-functionally to support agency growth and maintain high client satisfaction. WHAT YOU BRING TO THE TABLE * Bachelor’s degree in Marketing, Business, Communications, or related field (or equivalent experience). * 4–7+ years managing complex experiential or trade show programs, preferably in pharmaceutical/healthcare marketing. * Demonstrated success managing client relationships and delivering strategic guidance. * Strong organizational, communication, and problem-solving skills. * Proficiency with Microsoft Office and project management tools. YOU’LL THRIVE HERE IF YOU ARE… * Client-obsessed – You build trust and consistently exceed expectations. * Strategic and operational – You can see the big picture while managing the details. * Collaborative leader – You inspire teams and elevate those around you. * Calm under pressure – You handle challenges with poise and confidence. * Growth-oriented – You’re motivated to drive accounts, mentor others, and innovate. BONUS POINTS IF YOU HAVE * Experience managing global accounts or multi-show programs. * Familiarity with hybrid/digital experiential campaigns. * A track record of delivering measurable outcomes for pharmaceutical clients. * Agency experience with exposure to strategic account planning and cross-functional team leadership. Our Company Impact XM is a global event and experiential marketing agency that empowers brands to power business. From events, exhibits and environments to digital engagements and consumer activations, we create experiences that connect brands and consumers in a meaningful way. This ensures we live up to our name by making a positive impact on people’s lives and our clients’ business. OUR BRAND – What We Believe Passion is Paramount – We love what we do, take pride in doing it and celebrate what we accomplish. ABC Always Be CURIOUS – We explore the possibilities, discover innovative solutions, and learn from experience. We>Me Collaboration and transparent communication creates our best work. Trust is Earned – We are defined by our actions and held accountable to our co-workers, clients, and outcomes. Respect is Given – We understand, acknowledge, and appreciate the perspective and actions of others. Impact XM Benefits Impact XM offers a comprehensive benefit package including competitive salaries and the opportunity for growth within our exciting industry! Safety Message We want to ensure your safety and protect you from potential scams. Recently, there have been fraudulent job postings circulating online that impersonate Impact XM. These scams aim to deceive unsuspecting applicants by offering nonexistent positions and requesting personal information or upfront fees. Remember that our company does not endorse any job postings outside our official job channels. All of our open jobs can be found and applied to on our official careers site [https://www.impact-xm.com/careers]. If one of our team members is reaching out to you regarding a role it would come from an email alias ending in @impact-xm.com. If you encounter a suspicious offer, report it through the job platform on which you found it or report email as spam.

Responsibilities

The Senior Account Manager will serve as the primary strategic and operational advisor for key pharmaceutical and healthcare clients, leading multiple experiential programs from concept to completion. This role also involves managing account financials, monitoring quality standards, and coaching junior team members to enhance overall agency capabilities.