Full job description

About The Role

Senior Account Manager

Skelmersdale

Competitive Salary plus commission

Are you an experienced Account Manager who enjoys building long-term customer relationships and identifying opportunities to grow existing accounts?

Direct365 are looking for a Senior Account Manager to take ownership of a portfolio of high-value customers, helping to maximise customer retention, increase customer lifetime value and introduce customers to the full range of Direct365 products and services. This is an exciting opportunity to join a growing business where you'll play a key role in driving sustainable growth through proactive account management and customer development.

The Senior Account Manager role at Direct365 will involve:

• Managing and developing a portfolio of high-value customer accounts.
• Conducting regular account reviews to identify upselling and cross-selling opportunities.
• Building strong customer relationships to improve retention and customer satisfaction.
• Managing renewals and proactively addressing customer concerns to reduce churn.
• Working closely with internal teams to deliver an outstanding customer experience and identify growth opportunities.

The ideal candidate for a Senior Account Manager at Direct365 will have:

• Proven account management experience within a B2B environment.
• Strong relationship-building and stakeholder management skills.
• Experience managing and developing customer portfolios.
• Evidence of growing revenue through upselling and cross-selling activities.
• A customer-focused approach with a passion for delivering excellent service.
• Strong commercial awareness and negotiation skills.
• Experience managing contract renewals and retention activities.
• Excellent communication and presentation skills.
• Ability to identify and pursue growth opportunities within existing accounts.
• Strong organisational skills and the ability to manage multiple priorities.

Desirable:

• Experience within facilities management, hygiene, compliance, waste or related service industries.
• Experience using CRM systems and sales pipeline management tools.