Senior Account Manager at Rakuten

, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

01 Feb, 26

Salary

0.0

Posted On

03 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Digital Marketing, Client Service, Analytical Skills, Project Management, Communication, Negotiation, Problem Solving, Teamwork, Affiliate Marketing, Customer Service, Time Management, Strategic Insights, Market Analysis, Budget Management, Relationship Building, Data Interpretation

Industry

Software Development

Description

Job Description: As a Senior Account Manager at Rakuten Advertising, you will play a pivotal role in shaping the success of our key clients through strategic affiliate marketing initiatives. You will leverage your extensive experience and analytical skills to drive performance, growth, and client satisfaction, acting as a senior advisor and primary point of contact for our most valued partnerships. Your leadership will not only influence client strategies but also inspire internal teams, fostering collaboration and innovation across regions. You will navigate complex challenges, negotiate strategic partnerships, and lead cross-functional projects, making a significant impact on our business and the affiliate marketing landscape. Join us to be at the forefront of affiliate marketing, where your efforts will contribute to building lasting relationships and driving the success of Rakuten Advertising and our clients. KEY RESPONSIBILITIES Client Management: Independently manage and grow a portfolio of key clients, driving the strategic execution of affiliate marketing strategies to exceed performance goals. Forge and deepen relationships with clients through strategic advisory, regular high-level meetings, and proactive communication, acting as a senior point of contact. Utilize advanced analytical skills to interpret performance data, providing strategic insights and recommendations to optimize client success. Identify and pursue opportunities for significant growth and upselling, leveraging a deep understanding of client business needs and market opportunities. Lead the resolution of complex client disputes, ensuring high levels of satisfaction and long-term retention. Affiliate Program Strategy: Develop and oversee the implementation of innovative affiliate marketing strategies, ensuring alignment with client objectives and market opportunities for maximum impact. Take full responsibility for client affiliate budgets and forecasts, applying expert judgment to maximize ROI and meet financial targets. Conduct in-depth market and competitor analysis to inform strategic adjustments and opportunities for differentiation. Collaborate closely with clients at a strategic level to customize affiliate programs, driving significant business results. Lead the evaluation and optimization of affiliate program performance, setting benchmarks and leveraging advanced tools and technologies. Collaboration: Lead cross-regional initiatives with internal teams, driving affiliate strategies and sharing high-level insights and best practices. Spearhead the development of strategic partnerships with publisher services, negotiating terms to benefit business growth. Mentor team members, sharing expertise and fostering a culture of excellence and continuous improvement within the affiliate team. Champion affiliate marketing in cross-functional projects, providing senior-level expertise to influence company-wide initiatives. Strategize with the marketing team to enhance Rakuten Advertising's brand presence and support significant business events with a strategic focus. Administration: Conduct comprehensive reviews of client contracts and billing, ensuring sophisticated understanding and adherence to financial and legal standards. Lead the resolution of complex billing issues, collaborating with the finance team to safeguard client interests and company revenue. Manage and escalate technical issues, providing strategic oversight to ensure swift and effective resolutions. Oversee revenue and forecasting for a significant client portfolio, ensuring accuracy, transparency, and strategic financial planning. Ensure meticulous documentation of client performance and activities, setting standards for data integrity and analytical use. MINIMUM REQUIREMENTS (Knowledge, Skills, Abilities) To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Technical 5+ years of digital marketing experience including client service (agency, client or consulting) BA degree in a Marketing field preferred Competent in Microsoft Office programmes - particularly Excel (intermediate) and PowerPoint Experience in strong client relationships, reinforced by building trust, advising and upselling Good project management skills Web literate (tracking analytics and methods) Personal effectiveness Highly organised, self-motivated, good time-management, able to prioritise Think creatively, has a problem-solving approach and uses professional judgment Proactive - continually looking for ways to grow and improve within own role Work well under pressure and to tight deadlines Inquisitive approach to continuously learning on the job Communication Strong customer services skills: Negotiation, diplomacy, able to translate client requirements into technical specifications Excellent written and verbal communication Confident interpersonal skills Results focus Detail-orientated Analytical and Strategic Marketing: Demonstrate success in measuring results and setting, meeting, and exceeding aggressive quantitative goals. Proof that you can set and surpass KPI targets Teamwork Reliable and able to work independently on targets A real team player that is able to integrate and work closely with an enthusiastic team Understanding of Business Strong understanding of digital marketing concepts / solutions, particularly Affiliate Marketing Rakuten Asia is the regional headquarters of Rakuten Group Inc, a global leader in internet services and innovation. Located in the heart of Singapore, Rakuten Asia drives the growth and development of Rakuten’s businesses across the APAC region. Recognized and certified as a "Great Place to Work" since 2022, Rakuten Asia is committed to empowering individuals, communities and businesses through cutting-edge technology, data-driven solutions, and a culture of collaboration. From e-commerce, fintech, sports, and even entertainment, our work is diverse, exciting, and impactful. We believe in empowering our people to grow, innovate, and make a difference. If you’re looking for a workplace where your talent is valued, where your contributions matter, and where you can play a part in shaping the future of technology and society, Rakuten Asia is the place for you. Join us and take the next step in your career with Rakuten Asia!

Responsibilities

The Senior Account Manager will manage and grow a portfolio of key clients, driving the strategic execution of affiliate marketing strategies. This role involves developing innovative strategies, resolving client disputes, and leading cross-functional projects to enhance client satisfaction and business growth.