COMPANY DESCRIPTION

REMEDY is a full-service video production agency founded in 2007, producing commercial, social, and digital content for innovative brands like Uber, Chick-fil-A, and Google. With a team of seasoned creatives, REMEDY develops award-winning creative strategies to bring brands’ content campaigns to life. The state-of-the-art Virtual Production Studio enables creative content creation at scale.

QUALIFICATIONS

• 10+ Years in Client Services, Account Management, or Marketing/Advertising Roles
• Experience managing relationships with enterprise or agency clients
• Ability to oversee multiple projects simultaneously with different timelines and deliverables
• Strong understanding of brand storytelling and marketing strategy
• Excellent communication and presentation skills
• Ability to forecast, budget, and track project profitability
• Experience collaborating with creative and production teams
• Comfort with project management tools, CRM systems, and reporting metrics
• Proven ability to identify upsell and growth opportunities within client accounts

ROLE DESCRIPTION

You’re a natural connector who thrives on building relationships and helping brands tell their stories. With strong organizational skills and a consultative mindset, you can balance big-picture strategy with the details that keep projects on track. You love being the bridge between clients and the creative/production team—translating needs into actionable plans and ensuring everyone is aligned. You’re proactive, approachable, and thrive in a fast-paced environment where no two days are the same.

RESPONSIBILITIES

• Serve as the primary point of contact for assigned client accounts for the lifeline of assigned projects.
• Build strong, long-term relationships with clients, positioning our company as a trusted strategic partner.
• Partner with the President/ECD and Creative Directors on pitches, treatments, and proposals.
• Translate client objectives into clear project briefs for the production and creative teams.
• Translate creative/technical language into clear communication for clients.
• Manage project timelines, ensuring deliverables meet scope, budget, and expectations.
• Monitor account profitability and address scope creep with client and teams.
• Proactively present new ideas, services, or content opportunities to clients.
• Collaborate with marketing to create case studies and reels from successful client work.
• Track account KPIs such as repeat business, upsell %, and client satisfaction.
• Ensure a seamless client experience from kickoff through final delivery.