QUALIFICATIONS:

• 2+ years of account management or sales experience, ideally with: an e-commerce retailer (e.g., Amazon, Walmart.ca, Wayfair, etc.), or a brand selling to e-commerce retailers.
• Strong understanding of retail promotions, MAP policies, and digital retail dynamics
• Proven track record of success in selling to national retailers
• Ability to build both transactional and long-term relationships with retail buying teams
• Post-secondary education. A business focus is preferred.
• Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP, reporting, forecasting).
• Excellent organizational skills with the ability to multi-task and manage competing priorities.
• Proven track record of meeting or exceeding sales targets.
• Strong communication, negotiation, and presentation skills.
• Comfortable working independently while collaborating across teams.
• Must be eligible to work in Canada

MAIN PURPOSE OF THE JOB:

We are seeking a results-driven Senior Account Manager (Retail) with proven experience in e-commerce retail sales—either working directly for an online retailer or for a brand that sells through them. This individual will manage and grow relationships with multi-retail accounts, representing a portfolio of products and brands. The ideal candidate has deep knowledge of retail promotions, MAP (Minimum Advertised Price) policies, and thrives in a fast-paced environment where attention to detail, Excel proficiency, and multi-tasking are critical.

DUTIES AND RESPONSIBILITIES:

• Manage day-to-day relationships with major e-commerce and retail accounts, serving as the primary point of contact.
• Represent multiple brands/products, ensuring strong visibility and performance across accounts.
• Develop account strategies that drive sales growth, optimize promotions, and maintain MAP compliance.
• Analyze account performance and sales data; prepare reports and provide insights using advanced Excel skills.
• Plan and execute retail promotions, ensuring alignment with client and internal objectives.
• Work cross-functionally with marketing, operations, and supply chain to ensure seamless execution of account plans.
• Negotiate terms, promotional activities, and pricing with retail partners.
• Identify growth opportunities and present solutions to increase brand performance across e-commerce platforms.
• Stay current with e-commerce and retail trends, competitive activity, and customer buying behavior.