About the job

Main Purpose of Role

The Account Manager is responsible for driving revenue growth by proactively identifying, qualifying, and converting domestic and international group business opportunities.Approximately 80% of the role focuses on group business, with the remaining 20% dedicated to TMC and leisure wholesale business. The role involves generating high-quality leads, building strong client and partner relationships, and collaborating with sales and operations teams to convert inquiries into confirmed business. The ideal candidate is results-driven, customer-focused, and able to manage multiple accounts and segments in a fast-paced environment.

Key Responsibility Areas

• Account ManagementAct as the primary point of contact for assigned accounts, building strong, long‑term relationships with clients, partners, and key decision‑makers.
• Maintain regular communication and structured check‑ins to understand client needs, upcoming opportunities, and evolving business priorities.
• Position the company portfolio of brands as a preferred partner by delivering consistent service, strong product knowledge, and proactive account support.
• Drive revenue growth by proactively identifying, qualifying, and developing business opportunities, with approximately 80% focus on group business and 20% on TMC and leisure wholesale business.
• Identify opportunities for upselling, cross‑selling, and expanding market share within existing accounts and key market segments.
• Generate high‑quality leads through active prospecting, market engagement, sales calls, and participation in industry events.
• Execute account‑specific sales strategies and action plans aligned with individual account objectives and overall market priorities.
• Coordinate contract renewals and negotiated agreements, supporting retention strategies that support long‑term account growth and client loyalty.
• Address client concerns and resolve issues promptly and professionally, escalating when necessary to ensure timely and effective resolution.
• Represent company brand professionally in client interactions and maintain awareness of competitor activity, market conditions, and customer needs to inform account strategies.

• Administrative ResponsibilitiesMaintain accurate and timely records of all sales activities, account interactions, and pipeline updates in Salesforce.
• Ensure CRM data, forecasts, and activity reports are current, complete, and compliant with company reporting standards.
• Maintain an up‑to‑date Outlook calendar reflecting meetings, sales calls, events, and travel commitments.
• Manage expenses and submit required documentation accurately and within established timelines.
• Actively participate in required meetings, conference calls, and internal forums with professionalism and preparation.
• Collaborate effectively with internal company stakeholders to support account, territory, and business priorities.
• Comply with all company sales standards, policies, and governance requirements.
• Demonstrate flexibility to work non‑standard hours and support reasonable ad‑hoc business needs as assigned.

• Analytical & Commercial ResponsibilitiesAnalyse account activity and performance to identify opportunities, risks, and areas for improvement.
• Monitor account and market performance using Salesforce and internal reporting tools to track pipeline health, trends, and results.
• Evaluate individual performance using relevant commercial indicators, revenue reporting, and contribution metrics.
• Continuously refine account strategies based on performance insights, client feedback, market dynamics, and changing business needs.
• Prepare and present performance updates, insights, and recommendations to internal stakeholders to support informed decision‑making.

Requirement:

• Maintain a professional appearance appropriate for all sales calls, meetings, and events, consistently reflecting company brand standards. Guidance may be provided by the line manager as needed.
• When traveling or attending meetings with a line manager or colleagues, ensure personal vehicles are clean, tidy, and representative of company brand's professional image.
• Comply with all company policies and guidelines related to the use and care of company‑issued equipment.
• Ensure the ability to store sales collateral and equipment in a secure, accessible, and weather‑appropriate location to support field‑based activity.
• Demonstrated experience working within the New Zealand market, ideally with established customer relationships.
• Ability to work independently and in a self‑motivated manner in an in‑market role while reporting to a regional headquarters based in Singapore.

Required skills:

• 3–5 years of experience in hospitality or travel industry sales, account management, or business development
• Familiarity with group, TMC and leisure wholesale business preferred
• Proven ability to generate, manage, and convert sales opportunities across multiple market segments
• Strong selling, negotiation, and presentation skills with the ability to influence stakeholders at all levels
• Skilled in building and maintaining professional relationships through in‑person meetings, email, video conferencing, and phone
• Professional-level proficiency in spoken and written English, with excellent communication skills, professional appearance, and a polished demeanor
• Self‑motivated, enthusiastic, and results‑oriented, with strong personal accountability
• Solid analytical skills to assess performance and identify revenue growth opportunities
• Highly organized with strong administrative, time‑management, and multitasking capabilities
• Proficient in Microsoft Outlook, Word, Excel, PowerPoint, Teams, WebEx, and Zoom
• Experience using Salesforce or a similar CRM system
• Remote role, requiring a high level of independence and effective self‑management
• Flexible working hours and willingness to take on additional or ad‑hoc responsibilities as reasonably required