Senior Account Manager - Strategic Accounts at Glovo

Tunis, Tunis, Tunisia -

Full Time

Start Date

Immediate

Expiry Date

10 May, 26

Salary

0.0

Posted On

09 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Business Consultant, Analytical Mindset, Problem Solver, Communication, Customer Obsession, Proactive, Organized, Attention To Detail, Empathy, Inclusivity, Curiosity

Industry

Consumer Services

Description

If you’re here, it’s because you’re looking for an exciting ride. A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries. Every year, +200k merchants generate over 4B€ in sales through our platform and over 20M customers get their goods delivered in minutes. Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose. What makes our ride unique? 🤝 Our culture and strong values. We have an ‘’office-first’’ culture and we place collaboration at the center of everything we do! We have a non-vanilla personality and feedback mindset. We don’t shy away from difficult conversations - we see them as a gift! We work with high intensity and have fun along the way. We also celebrate the wins (a lot!). We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work. 💪Our career development philosophy. We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential. We take ownership of our career development. We don’t believe in linear and predictable career paths - we create the job of our dreams! We embrace opportunities to move the needle and make an impact beyond our scope. 🤝Our commitment to being a force for good. Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact. We invest in doing good by dedicating time and resources into social and environmental initiatives. We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities. We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts. YOUR MISSION The way we manage our company is built on the belief that, by giving a WOW service to our partners, we will be able to change the on-demand delivery market. How are we doing this? By paying attention to small details. Glovo is a hyper-local marketplace featuring the most trendy places in each city and delivers their products in less than 30 mins. As a Strategic Account Manager, you will play a key role in developing the food business with the most prestigious international chains in Tunisia. THE JOURNEY Be a Part Of a Team Where You Will Own strategic partner relationships end to end, including understanding P&L tracking, managing deep product integrations, leading co-marketing efforts to drive awareness and activation, and ensure operational excellence. Be responsible for our partners business performance, analyze their main KPIs and ensure growth MoM. Track and report performance metrics. Lead contract renegotiations to establish a strong working partnership grounded on sustainable economics for both parties. Get feedback from our partners and translate it into product, marketing and operations improvement. Own partner’s assortment → category management. Prepare reports and dashboards to present to partners and use as a source of operational improvements. Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference You Have Minimum 6 years of experience in Account Management and/or Business Consultant ( previous experience with big and XL accounts are a plus) Analytical mindset Problem solver, look for the root-cause of the problem and go for it till make things happen. Perfect written and spoken communication french and english. Customer obsession Proactive, organized, and obsessed with details An empathetic, inclusive and curious attitude English is mandatory, along with French & Arabic Individuals representing diverse profiles, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable. We believe driven talent deserves: 💪 Private health insurance to keep you at your peak. 🍔 Monthly Glovo credit to satisfy your cravings! 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year! 🧠 Online therapy and wellbeing benefits to ensure your mental well-being. Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc). So, ready to take the wheel and make this the ride of your life? Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!

Responsibilities

You will own strategic partner relationships end to end, ensuring operational excellence and analyzing business performance. You will also lead contract renegotiations and collaborate with colleagues to drive improvements.