Senior Account Manager at Strategus

, , United States -

Full Time

Start Date

Immediate

Expiry Date

21 Feb, 26

Salary

0.0

Posted On

23 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Digital Advertising, Analytical Skills, Problem Solving, Communication Skills, Client Relations, Salesforce, Google Workspace, Presentation Skills, AdTech Knowledge, Campaign Management, Customer Experience, Mentorship, Data Analysis, Creative Solutions, Strategic Marketing

Industry

Advertising Services

Description

About the role: At Strategus, the Senior Account Manager role plays a critical part in delivering value to clients by blending technical acumen with relationship management, campaign insights, and cross-functional coordination. If you're a tech-savvy communicator who thrives on solving problems, optimizing digital campaigns, and helping clients navigate complex digital ecosystems, this role is for you. About the team: At Strategus, you'll join a tight-knit, highly collaborative client services team made up of creative problem-solvers and industry pros who are passionate about delivering top-tier results. The team values communication, innovation, and transparency, supporting one another through shared goals and a strong culture of accountability. The Account management team is the glue that holds the company together. We thrive to make this the best job you've ever had with a culture that develops, challenges and cares for each individual. What you'll do: Serve as the primary point of contact for the company's most prestigious and high-value clients Proactively recommends innovative and creative solutions for internal and external customers. Partner with the Sales Team to provide an exceptional Premier client onboarding experience. Operate as the lead point of contact for clients and internal team members regarding campaign management and execution. Deliver exceptional customer experiences through proactive communication, orchestrating the right internal resources, and consistently offering recommendations to drive better campaign performance. Work with customers to understand their strategic marketing goals and desired business outcomes and utilize this information to to support upsell/cross-sell activity Maintain high levels of customer retention and satisfaction contributing to successful Net Promoter Score Results Troubleshoot and proactively communicate account opportunities and risks when they arise, and proactively recommend solutions. Present meaningful data and metrics to clients, providing deep analytical insights and recommendations that will enhance their campaign performance. Keep up to date on digital marketing trends, technologies and market leaders, and share this knowledge with colleagues and clients Be a subject matter expert in various attribution suites, technical features of digital media campaigns. In-depth analytical story telling for client reporting Strategic partner with Strategus Labs that identifies specific beta features to introduce to clients. Qualifications: Bachelor's Degree in Business or Marketing preferred 7+ years' experience growing and retaining a client base in digital advertising (specifically CTV/OTT) or related industry Strong analytical skills and ability to creatively utilize data to tell a story and make strategic recommendations to a customer Proven leadership skills and the ability to provide guidance and mentorship to other Account Manager team members Problem solving and critical thinking abilities to find creative solutions to complex issues Experience building trust and rapport with clients to deepen relationships, while also effectively identifying and pursuing opportunities to drive revenue growth and achieve company objectives. Expert-level communication skills (written and verbal) Ability to analyze issues, make decisions and overcome obstacles Solid knowledge of the rapidly growing and evolving AdTech industry, especially in the CTV space. Professional and expert presentation skills Experience with Salesforce, Google workspace and Google slides Demonstrated ability to go above and beyond to deliver a Best-In Class customer experience Experience building trust and rapport with clients to deepen relationships, while also effectively identifying and pursuing opportunities to drive revenue growth and achieve company objectives.

Responsibilities

The Senior Account Manager serves as the primary point of contact for high-value clients, delivering exceptional customer experiences and managing campaign execution. This role involves proactive communication, troubleshooting account opportunities, and providing analytical insights to enhance campaign performance.