Senior Account Manager (They/ She/ He) at Delivery Hero

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

0.0

Posted On

03 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Acumen, Partner Collaboration, Commercial Skills, Negotiation, Stakeholder Management, Problem Solving, Analytical Skills, Data-Driven Mentality, Project Management, Google Suite, MS Office, Excel, Communication, Leadership, Adaptability, Relationship Building

Industry

technology;Information and Internet

Description

Company Description Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description YOUR MISSION: As an Account Manager, you will be a key role in the Glovo Partners & Brands team. You will be directly responsible to build and maintain good relationships between our partners and our company. You will be liaising with the most highly regarded brands, stores, and restaurants in your city. THE JOURNEY: Build and maintain relationships with Glovo’s top Partners in the country - establish excellent relationships through consistent and proactive communication, identifying their needs and building engagement (meetings and business reviews) Draw and execute plans, making your partners grow through promos negotiations, marketing activations and menu performance (e.g., selling items, Average Order Value, Conversion Rate, etc.) Onboard new top partners on our platform by providing them all the necessary tools and information Be responsible for our partners business performance, analyze their main KPIs and ensure growth Prepare reports and dashboards to present to partners / use as source of operational improvements Get feedback from our partners and translate it into product, marketing and operations improvement Lead commercial renegotiations to establish a strong partnership with sustainable economics Support closing partner deals along with the sales team leader if / when needed Actively collaborate with your colleagues and learn from each other in a supportive environment Be a part of a team that will support your commercial development by giving you the opportunity to do rotations into other parts of the business (i.e., sales, qcommerce, and more) Qualifications WHAT YOU WILL BRING TO THE RIDE: Background At least 5 years of experience in a fast-paced environment (start-ups, FMCG, retail, telecoms, advertising, food-hospitality, etc.) University degree from a renowned university and high grades is a plus Experience in FMCG, food-hospitality or on-demand delivery industry is a plus Leadership, Business Acumen and Collaboration Business acumen: proven track record of understanding and empathizing with partners' business models, challenges, and objectives in order to create synergistic strategies and deliver value through collaboration Experience in understanding general business, as well as revenue dynamics and drivers Partner collaboration: Proven experience of at least 4 years in working with external partners to align on strategic initiatives, foster mutual growth, and ensure seamless collaboration on account-related matters Skills Commercial skills: Know how to negotiate /build your way into a super deal with big players in the market Comms/Stakeholder management skills: Ability to build long-term relationships and establish yourself as thought leader / trusted advisor Problem solving: Strong problem solving skills, including solid analytical skills Data-driven mentality: Take decisions based on data and make business judgment when necessary Project management skills: Highly organized and detail-oriented approach Excellent knowledge of Google Suite and/or MS Office, Excel Excellent written and spoken Bulgarian & English skills Culture Be driven to build a business from scratch, you have a natural bias for action, always pushing for things to happen, objective and deadline oriented Ability to work in a high growth and high-performance start-up with a fast pace. Adaptable, positive mindset: possess a flexible attitude towards evolving roles within the commercial domain. We value versatility and the ability to adapt to new challenges while ensuring a stable and consistent job scope We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you! Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable. We believe driven talent deserves: 💪 Top-notch private health insurance to keep you at your peak. 🍔 Glovo free delivery and meal vouchers to satisfy your cravings! 🏊 Co-funded Multisport card to keep you energized. 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year! 👪 Enhanced parental leave. 🧠 Online therapy and wellbeing benefits to ensure your mental well-being. Additional Information Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc). So, ready to take the wheel and make this the ride of your life? Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!

Responsibilities

The Account Manager will be responsible for building and maintaining strong relationships with Glovo's top partners, proactively communicating to understand their needs and drive engagement through meetings and business reviews. They will also execute growth plans involving promo negotiations, marketing activations, and menu performance analysis to ensure partner business success.