Senior Account Manager, Wolt for Work (m/f/x) at Wolt - English

Berlin, , Germany -

Full Time

Start Date

Immediate

Expiry Date

29 Dec, 25

Salary

0.0

Posted On

30 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Proactive Mindset, Relationship Building, Communication Skills, Interpersonal Skills, Multitasking Ability, Problem-Solving, Negotiation, Growth-Focused, Analytical Skills, Data-Driven, Account Management, Client Retention, Cross-Functional Collaboration, Client Support, Upselling, Market Analysis

Industry

Software Development

Description

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. About the team Wolt for Work is a rapidly-growing B2B business at Wolt, and we have ambitious plans to massively accelerate this growth. Our mission is simple: we want to bring the same great user experience that Wolt is known for to business users around the world. Through Wolt’s established delivery network and vast number of restaurant and retail partners, Wolt for Work enables businesses to boost their employees’ happiness no matter where they are working, promote camaraderie in teams, and save time and effort running office events. We are already live in 16 of Wolt’s 23 countries, with no plans to slow down. The Senior Account Manager for Wolt for Work plays a critical role in scaling a profitable and strategically important vertical within Wolt. By managing and growing corporate partnerships across all company tiers—from SMBs to large enterprises—the Senior Account Manager strengthens Wolt’s position in the B2B space. The role bridges local market leadership with the central team, offering opportunities to influence product development and share best practices across the 15 live WfW markets. What you'll be doing The Senior Account Manager owns the end-to-end client relationship post-acquisition, ensuring that customers see long-term value in Wolt for Work. This includes: Ongoing Account Management: Building and nurturing strong relationships with decision-makers. Acting as a trusted advisor to help clients maximize the benefits of Wolt for Work. Proactively promoting engagement and activity across client accounts. Growth & Retention: Identifying upsell opportunities, expanding account usage, and securing long-term client retention. Problem-Solving & Support: Supporting clients with their needs, troubleshooting issues, and ensuring a seamless experience. Cross-Functional Collaboration: Partnering with Product, Marketing, Operations, and Customer Support to align solutions, address client feedback, and improve the WfW offering. Data-Driven Insights: Analyzing client data to uncover opportunities, prioritize focus areas, and guide account strategies. Our humble expectations Proactive mindset – anticipates risks, generates loyalty-building ideas, and acts before issues escalate. Relationship builder – establishes trust and credibility with clients at all levels. Strong communication & interpersonal skills – clear, persuasive, and empathetic in all interactions. Multitasking ability – manages multiple clients and projects without losing focus. Problem-solving & negotiation – able to resolve challenges and align client goals with Wolt’s value. Growth-focused – skilled at detecting opportunities and expanding client partnerships. Analytical & data-driven – interprets account data to guide decisions and strategies. Professional background – experience in business, sales, or marketing preferred. Language Skills - Excellent communication and presentation skills in German and English. Nice to haves High growth, startup, or scaleup experience Experience with marketplace businesses Experience in marketing, operations, logistics, or customer success Proficiency in one or more analytics & visualization tools (e.g. Excel, G Suite, Looker) Next steps We like to keep our process simple, transparent, and respectful of your time. Here’s what you can expect: Recruiter chat – You’ll meet with one of our recruiters for an informal conversation about the role, your background, and to answer any initial questions you might have about Wolt. Hiring manager interview – A deeper dive into your experience and how you like to work, plus a chance to learn more about the team and the challenges ahead. Case assignment – You’ll work on a short, practical exercise that mirrors real-life challenges in the role. This is your opportunity to show how you think and solve problems. Final conversation with senior leadership – A chance to meet one of our senior leaders, hear about the bigger picture for Wolt for Work, and share how you see yourself growing with us. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Responsibilities

The Senior Account Manager owns the end-to-end client relationship post-acquisition, ensuring that customers see long-term value in Wolt for Work. This includes ongoing account management, growth and retention, problem-solving and support, cross-functional collaboration, and data-driven insights.