About the job

The Senior Account Manager is responsible for managing a portfolio of enterprise clients, helping them navigate a range of technologies, including cloud services, cybersecurity, data and digital solutions. The role will foster long-term relationships, ensuring customer satisfaction, and driving revenue growth through both account management and consultative business development.

Responsibilities:

Account Management

Serve as the primary point of contact for enterprise accounts, building deep relationships and understanding their strategic goals in areas such as cloud, cybersecurity, data, and digital solutions
Coordinate with internal teams to ensure smooth delivery of services
Conduct regular business reviews with clients, evaluating their technology usage, identifying new needs, and recommending solutions for growth and efficiency
Proactively manage contract renewals, ensuring clients continue to derive value from our solutions, leading to high retention rates
Identify and pursue opportunities to expand client utilization of various solutions

ICT & Digital Solutions Expertise

Act as a trusted advisor, guiding clients through their broader ICT needs
Work with clients to tailor digital solutions to their specific business needs ensuring alignment with their strategic objectives
Collaborate with internal teams specializing in different ICT fields to provide seamless, integrated solutions to clients

Business Development

Identify and pursue new business opportunities within existing accounts, introducing new solutions that align with clients' evolving business challenges
Develop strategies to expand the portfolio by identifying new opportunities in the ICT and digital solutions space
Attend industry events and conferences to build relationships, generate leads, and position the company as a leader in the ICT and digital solutions market
Create and present proposals that align with client goals, emphasizing a value-based approach to solution delivery

Collaboration & Communication

Partner with product, technical, and service delivery teams to ensure clients receive comprehensive ICT and digital solutions
Engage with a range of client stakeholders, from C-level executives to IT and operational teams, ensuring that the solutions meet both technical and business needs
Manage and resolve any client issues, ensuring high levels of customer satisfaction and seamless service delivery

Our Culture & Code of Conduct:

At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity. We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence. All employees are expected to uphold our Code of Conduct, which serves as a guiding framework for responsible behavior across everything we do — from how we work with each other to how we engage with clients and partners globally.

Requirements

8+ years of account management experience in ICT, cloud services, or technology-related industries
Solid understanding of a broad range of ICT and digital solutions, including cloud, cybersecurity, data management, and digital transformation
Proven experience managing large, complex accounts, with a focus on upselling, cross-selling, and driving revenue growth
Ability to understand a client's business challenges and recommend ICT and digital solutions that provide strategic value
Ability to communicate technical concepts across various ICT areas, bridging the gap between business and technical teams
Strong presentation, negotiation, and relationship management skills, with the ability to engage both technical and non-technical stakeholders
Self-motivated, with a proactive approach to managing accounts and driving business development
Bachelor's degree in Computer Science, Information Technology, Business, or a related field
Familiarity with CRM tools (e.g., Salesforce)

Responsibilities