DESCRIPTION

We’re scaling our Senior Account Management team to manage a growing portfolio of high-value enterprise and regulated clients. This role is all about ensuring retention of ARR, driving upsell opportunities, and strengthening our value-led approach.

If you’re a trusted advisor who thrives on building long-term relationships, spotting commercial opportunities, and delivering measurable client impact — this one’s for you.

• ️ Take ownership of a £1M+ ARR portfolio across ~45 enterprise and regulated clients.
• ️ Drive retention, upsell, and cross-sell opportunities to hit ambitious revenue targets.
• ️ Act as the voice of the client — influencing product, sales, and operations.
• ️ Shape and scale our account management playbook, processes, and enablement.
• ️ Play a pivotal role in how we deliver value at scale in a fast-growing SaaS company.

SKILLS, KNOWLEDGE AND EXPERTISE

• Proven experience in strategic account planning, renewal & upsell negotiations.
• CRM proficiency and strong pipeline management skills.
• Revenue forecasting & reporting expertise.Solid understanding of SaaS commercial models (ARR, NRR, churn).

• Lead renewal negotiations and unlock upsell / cross-sell opportunities.Develop and execute success plans that deliver measurable ROI.
• Act as a strategic partner and trusted advisor to high-value clients.
• Monitor account health through dashboards/CRM — proactively escalate risks.
• Collaborate cross-functionally to champion client needs and feedback.
• Contribute to continuous improvement of account management strategy and process.