Senior Account Relations Coordinator at American Fidelity Assurance

Oklahoma City, Oklahoma, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Jun, 26

Salary

0.0

Posted On

29 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Analytical Skills, Microsoft Office, OIPA, Alegeus, Mainframe, OnBase, Afenroll, Organizational Skills, Attention To Detail, Communication, Interpersonal Skills, Teamwork, Issue Resolution, Account Retention, Training

Industry

Insurance

Description

‎ The Senior Account Relations Coordinator (SARC) is responsible for building and maintaining strong relationships with and providing dedicated support and issue resolution to VIP and high-profile employer groups within an assigned territory, with specialized focus on billing and customer service. The SARC acts as a liaison between employer groups and key internal departments to ensure a positive experience year-round, providing solutions that meet customer needs, improving account retention and maintaining business goals. The SARC offers training and support to both internal and external customers related to administrative processes, tools and services, in order to maximize understanding and utilization by our customers and field staff. Skills & Requirements Excellent customer service skills Advanced analytical skills Advanced proficiency with PC Windows-based software including Microsoft Office applications Advanced knowledge of specific systems which relate to enrollment, group set up and billing, including OIPA, Alegeus, Mainframe, OnBase, Afenroll Easily adapts to new software technology applications Strong organizational skills with proven attention to detail Outstanding and proven oral and written communication skills Demonstrated ability to communicate with all levels of leadership Proven ability to multi-task Excellent interpersonal skills Ability to work well in a team environment ‎ #AFC Corporate Careers | Sales Careers | Internships | APL American Fidelity is a certified Great Place to Work for All! No matter where you work in the organization, you have a chance to make a difference. Our culture focuses on helping Colleagues to be their best! We work hard to make a difference to our Customers and community, focus on teamwork and collaboration and always offer a different perspective - a different opinion. We want to meet you! Share your information directly with our American Fidelity recruiting team and join our talent pipeline! American Fidelity specializes in the education, public sector, automotive and healthcare industries with products like group and individual life, health and annuity services as well as other financial security products and services. We’re focused on offering a different opinion to our Customers – making things easier for them by providing benefits administration and education. For our policyholders, we help provide financial security through our benefit offerings, which provide coverage for some of life’s worst events – cancer, accidents, critical illnesses, death and more – and for some of life’s best – childbirth, retirement and more. Learn more about us!

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Responsibilities

The Senior Account Relations Coordinator is responsible for building and maintaining strong relationships with and providing dedicated support and issue resolution to VIP and high-profile employer groups, focusing on billing and customer service. This role acts as a liaison between employer groups and internal departments to ensure a positive experience and meet business goals.