Senior Account Representative at Merchology

Plymouth, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

70000.0

Posted On

17 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Inbound Calls, Outbound Calls, Virtual Meetings, Product Recommendation, Sales Closing, Quote Requests, Order Creation, KPI Management, Customer Retention, Customer Engagement, Relationship Building, Microsoft Office Suite, CRM Knowledge, Detail-Oriented, Typing Speed

Industry

Retail Apparel and Fashion

Description

Description Mur-chol-uh-jee | The science of company merch; the skill of creating and delivering custom-branded apparel and corporate gifts around the world. Merchology is a leading eCommerce retailer in B2B sales of co-branded merchandise including apparel, headwear, drinkware, gifts, and accessories. We are family-owned, people-powered, and we are adding to our #MerchFam at our facility in Plymouth. Come see why we are a three-time Star Tribune Top Workplaces award winner! Merchology is currently seeking a proactive Senior Account Representative to become an integral part of our Sales Team. This role, reporting to the Sales Manager, holds significant importance as the primary interface for customers interested in our premium branded products. The Account Representative will manage qualified leads received from teammates or referrals from elite brands, with the primary objective of successfully closing sales transactions. PRIMARY RESPONSIBILITIES A successful Account Representative will: Thrive in a fast-paced environment interacting with colleagues and customers via inbound and outbound calls, emails, and virtual meetings Recommend products, decoration methods, and premium brands that meet the needs of the customer with the ultimate goal of closing a sale Assist domestic and international customers throughout the entire sales process including product selection, quote requests, and order creation Meet team KPIs related to customer engagements, customer contact timelines, inbound and outbound calls, and conversion rate Proactively reach out to customers to increase customer retention, engagement, and satisfaction Have a collaborative demeanor to build relationships and trust with customers through consistent outreach Host customers in the Minnesota office for tours and showroom visits Additional projects or duties as assigned Requirements REQUIRED QUALIFICATIONS High school diploma or GED required; Associates or Bachelors degree preferred Three or more years of customer service or sales experience in retail, restaurant, sales, or an office environment Friendly and team-oriented attitude to Win as a Team Microsoft Office Suite proficiency HubSpot or CRM knowledge a plus Efficient and detail-oriented Ability to type 45 WPM WHAT WE OFFER In addition to an outstanding creative culture, authentically nice people, and interesting work, we have: Competitive compensation: the estimated range for On-Target Earnings in this role is $60,000 to $70,000 + depending on experience. On-Target Earnings consist of a combination of annual base pay and a variable target based on sales quota achievement Generous PTO 8 company-paid holidays Hybrid work schedule for select departments Paid volunteer time 401k with match Medical, vision, and dental insurance options, FSA, and HSA Company-paid life insurance Company-sponsored social events Premium brand partner discounts Employee Assistance Program Employee-led Committees in Social Events, Wellness, DE&I and Giveback LOCATION 3000 Niagara Lane North, Plymouth, MN 55447 Remote hybrid role: Two at-home days and three onsite days, with Wednesday required INDUSTRY Business to Business eCommerce and Apparel Merchology is an equal opportunity employer and certified Disability-owned Business Enterprise. We celebrate diversity and are committed to a workplace where personal and professional growth are achieved through inclusion. If you require disability resources to submit your application, please email jobs@merchology.com for assistance.

Responsibilities

The Senior Account Representative acts as the primary interface for customers interested in premium branded products, managing qualified leads to successfully close sales transactions. Responsibilities include interacting with customers via various channels to recommend products and manage the entire sales process from selection to order creation.