APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 4+ years of Account Resolution, customer contact, Customer Service, or Sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educatio

Desired Qualifications:

• Collections, recovery, or negotiations experience
• Call center experience
• Knowledge and understanding of deposit product (checking/savings) collections
• Ability to provide strong customer service while actively listening and responding in an appropriate manner
• Ability to navigate multiple computer system windows, applications, and utilize search tools to find information
• Strong analytical skills with high attention to detail and accuracy
• Strong risk management and compliance skills
• Strong organizational, multi-tasking, and prioritizing skills
• Intermediate troubleshooting and problem-solving skills
• Ability to communicate confidentially and professionally
• Wells Fargo Systems such as CACS and Hoga

Wells Fargo is seeking a Senior Account Resolution Representative in Deposit Account Collections. Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role, you will:

• Support performance of less experienced individuals and overall effectiveness of Account Resolution team by coordinating and monitoring daily activities
• Provide feedback and present ideas for improving or implementing processes and tools within Account Resolution functional area
• Perform complex transactional tasks, such as contacting customers to determine reason for payment delinquency and obtaining payment commitment by placing outbound calls which are no routine and require deviation from standard screens, scripts, and procedures
• Provide subject matter expertise and interpretation of policies and procedures to less experienced Account Resolution individuals
• Interact with immediate Account Resolution team, managers, and senior business leaders on wide range of Account Resolution related topics, as well as external customers

Required Qualifications:

• 4+ years of Account Resolution, customer contact, Customer Service, or Sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Collections, recovery, or negotiations experience
• Call center experience
• Knowledge and understanding of deposit product (checking/savings) collections
• Ability to provide strong customer service while actively listening and responding in an appropriate manner
• Ability to navigate multiple computer system windows, applications, and utilize search tools to find information
• Strong analytical skills with high attention to detail and accuracy
• Strong risk management and compliance skills
• Strong organizational, multi-tasking, and prioritizing skills
• Intermediate troubleshooting and problem-solving skills
• Ability to communicate confidentially and professionally
• Wells Fargo Systems such as CACS and Hogan

Job Expectations:

• Schedules will be based on business need and will vary in start times with Monday-Friday being 8am-8pm EST and Saturdays/Sundays being 8am-5pm EST